Facilities Liaison Officer

4 days ago

Tamworth Regional Council, Australia beBeeLiaison Full time $73,923 - $75,351
Job Opportunity

We are seeking a skilled liaison officer to support patient admissions and financial classification across multiple facilities. This position plays a key role in enhancing both patient experience and financial outcomes.

Our organisation is committed to achieving a diverse workforce and is an equal opportunity employer. We encourage applications from people of diverse backgrounds including those who identify as Aboriginal or Torres Strait Islander, people with disability, people from culturally and linguistically diverse backgrounds, people who identify as LGBTQI+, people with lived experience of mental health concerns and people of mature age.

About Us: Our organisation provides a range of public health services to the community and is a recognised leader in the healthcare industry.

Key Responsibilities
  • Support patient admissions and financial classification across facilities.
  • Ensure accurate revenue capture by assessing patient eligibility and guiding financial elections.
  • Maintain compliance with NSW health policies and support private and compensable patient processes.
  • Manage overseas visitor billing and provide education to staff on revenue procedures.
  • Collaborate with clinical and administrative teams to enhance patient experience and financial outcomes.
Requirements
  • Exceptional customer service skills and ability to have difficult conversations with patients and families.
  • Ability to work a 7-day rotating roster with flexibility.
  • Accurate word processing and competent use of Microsoft Office and electronic patient records.
  • Ability to work independently and problem solve with limited guidance.
  • Strong organisational skills with the ability to prioritise competing demands.
  • Ability to write clear and accurate documentation and correspondence.
  • Ability to apply financial classifications and NSW revenue-related policies.
Benefits
  • Accrued days off for full-time employees.
  • Salary packaging opportunities.
  • Access to employee assistance program for staff and family.
  • Fitness passport.

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