Multi Facility Patient Liaison Officer

4 weeks ago

Tamworth Regional Council, Australia Nepean Blue Mountains Local Health District (NBMLHD) Full time
Overview

We are seeking a motivated Patient Liaison Officer to support patient admissions and financial classification across multiple facilities within NBMLHD. This position operates on a 7-day rotating roster and plays a key role in enhancing both patient experience and financial outcomes.

NBMLHD is committed to achieving a diverse workforce and is an Equal Opportunity Employer. We encourage applications from people of diverse backgrounds including Aboriginal and Torres Strait Islanders; people living with disability; people from a CALD background; people who identify as LGBTQI+; people with lived experience of mental health concerns and people of mature age.

About NBMLHD: Nepean Blue Mountains Local Health District provides a range of public health services to the Nepean, Blue Mountains, and Lithgow Region and is a recognised leader in the healthcare industry.

Responsibilities
  • Support patient admissions and financial classification across NBMLHD facilities.
  • Ensure accurate revenue capture by assessing patient eligibility and guiding financial elections.
  • Maintain compliance with NSW Health policies and support private and compensable patient processes.
  • Manage overseas visitor billing and provide education to staff on revenue procedures.
  • Collaborate with clinical and administrative teams to enhance patient experience and financial outcomes.
What You Will Bring To The Role
  • Exceptional customer service, verbal communication, and negotiation skills; ability to have difficult conversations with patients and families.
  • Willingness and ability to work a 7-day rotating roster with flexibility.
  • Accurate word processing and competent use of Word, Excel, and electronic patient records.
  • Ability to work independently and problem solve with limited guidance.
  • Strong organisational skills with the ability to prioritise competing demands to ensure timely completion of work.
  • Ability to write clear and accurate documentation and correspondence.
  • Ability to apply financial classifications and NSW revenue-related policies, aligning with the Australian Health Care Agreement.
  • Ability to undertake documentation reviews and quality checks.
Qualifications
  • Relevant experience in patient services and revenue/clinical administration preferred.
Benefits Available
  • Accrued Day Off (ADO) for full-time employees
  • Salary packaging opportunities and novated leasing
  • Educational opportunities through Education Training Service with over 110 courses per year
  • Access to Employee Assistance Program (EAP) for staff and family
  • Fitness Passport
Employment Details
  • Employment Type: Temporary Full Time (Up until 30/06/2026)
  • Position Classification: Administration Officer Level 4
  • Location: Across NBMLHD Facilities
  • Remuneration: $36.45 - $37.29 per hour
  • Hours Per Week: 38
  • Requisition ID: REQ600301
  • Applications Close: 21/09/2025
Compliance & Assistance
  • Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed visa conditions.
  • For more information, please contact Catherine Browne at Catherine.Browne@health.nsw.gov.au.

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