Multi Facility Patient Liaison Officer
4 days ago
We are seeking a motivated Patient Liaison Officer to support patient admissions and financial classification across multiple facilities within NBMLHD. This position operates on a 7-day rotating roster and plays a key role in enhancing both patient experience and financial outcomes.
NBMLHD is committed to achieving a diverse workforce and is an Equal Opportunity Employer. We encourage applications from people of diverse backgrounds including Aboriginal and Torres Strait Islanders; people living with disability; people from a CALD background; people who identify as LGBTQI+; people with lived experience of mental health concerns and people of mature age.
About NBMLHD: Nepean Blue Mountains Local Health District provides a range of public health services to the Nepean, Blue Mountains, and Lithgow Region and is a recognised leader in the healthcare industry.
Responsibilities- Support patient admissions and financial classification across NBMLHD facilities.
- Ensure accurate revenue capture by assessing patient eligibility and guiding financial elections.
- Maintain compliance with NSW Health policies and support private and compensable patient processes.
- Manage overseas visitor billing and provide education to staff on revenue procedures.
- Collaborate with clinical and administrative teams to enhance patient experience and financial outcomes.
- Exceptional customer service, verbal communication, and negotiation skills; ability to have difficult conversations with patients and families.
- Willingness and ability to work a 7-day rotating roster with flexibility.
- Accurate word processing and competent use of Word, Excel, and electronic patient records.
- Ability to work independently and problem solve with limited guidance.
- Strong organisational skills with the ability to prioritise competing demands to ensure timely completion of work.
- Ability to write clear and accurate documentation and correspondence.
- Ability to apply financial classifications and NSW revenue-related policies, aligning with the Australian Health Care Agreement.
- Ability to undertake documentation reviews and quality checks.
- Relevant experience in patient services and revenue/clinical administration preferred.
- Accrued Day Off (ADO) for full-time employees
- Salary packaging opportunities and novated leasing
- Educational opportunities through Education Training Service with over 110 courses per year
- Access to Employee Assistance Program (EAP) for staff and family
- Fitness Passport
- Employment Type: Temporary Full Time (Up until 30/06/2026)
- Position Classification: Administration Officer Level 4
- Location: Across NBMLHD Facilities
- Remuneration: $36.45 - $37.29 per hour
- Hours Per Week: 38
- Requisition ID: REQ600301
- Applications Close: 21/09/2025
- Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed visa conditions.
- For more information, please contact Catherine Browne at Catherine.Browne@health.nsw.gov.au.
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