Claims Management Specialist

2 weeks ago


North Lakes, Queensland, Australia Fuse Recruitment Full time

Company Overview

Fuse Recruitment is a leading provider of recruitment services for the insurance industry. We specialize in matching top talent with exciting opportunities.

Salary

The estimated annual salary for this Claims Consultant position is $65,000 - $85,000, depending on experience and qualifications.

Job Description

We are seeking a skilled Claims Consultant to manage the end-to-end claims process for our reputable clients in the insurance industry. This is a full-time role that requires strong communication and problem-solving skills.

Duties and Responsibilities

  1. Liaise with customers to provide empathetic and professional support
  2. Act as the initial lodgement point for customers
  3. Negotiate options as required for accurate processing of claims
  4. Work within set procedures and standards to ensure all claims are processed in an efficient and effective manner

Required Skills and Qualifications

  • Proven track record of claims management experience or similar in a complex Customer Service environment
  • Great communication and phone skills
  • A detail-oriented approach with a commitment to delivering excellent customer service
  • Highly organize and able to work under pressure in a fast-paced environment
  • Proven analytical and critical thinking capabilities
  • Ability to show empathy and compassion by providing best commercial outcome

Benefits

  • Competitive salary with additional monthly performance-based bonuses
  • Annual company-wide celebrations with regular interstate trips
  • Join a fast-growing business
  • Enjoy additional leave days (e.g., paid wellness and volunteering leave)
  • Employee discounts on insurance products


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