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Sales Development Specialist

2 months ago

Perth, Western Australia Datacom Full time
About the Role

Datacom is seeking a highly motivated and experienced Sales Coordinator to join our team. As a Sales Coordinator, you will play a critical role in supporting our sales team to drive business growth and deliver exceptional customer service.

Key Responsibilities
  • Plan and Prioritize Sales Support Activities: Develop and implement sales support strategies to achieve business goals, while managing time and productivity effectively.
  • Identify Sales Leads: Identify and escalate sales leads to Business Development Managers to ensure timely follow-up and conversion.
  • Complete Tasks Resourcefully: Utilize skills and expertise to complete tasks efficiently and effectively, ensuring high-quality results.
  • Maintain Sales Statistics and Records: Accurately maintain sales statistics, records of sales performance, and customer database to inform business decisions.
  • Provide Administrative Support: Provide administrative support for the production of tenders, bids, and other sales-related documents.
  • Handle Customer Complaints: Receive, handle, or escalate customer complaints related to the sale of our products/services.
  • Identify Opportunities for Improvement: Continuously identify opportunities for improvement to build a culture of service excellence.
  • Ensure Operational Discipline: Ensure Datacom and client processes, policies, and procedures are followed and adhered to.
  • Promote a Positive Culture: Promote a positive culture within the team, fostering a collaborative and supportive work environment.
Requirements
  • Experience in the ICT Sector: Possess at least 2 years of experience in the ICT sector, with a strong understanding of IT hardware products and services.
  • Customer/Vendor Relationship Building: Develop and maintain strong customer/vendor relationships, with excellent communication and interpersonal skills.
  • Analytical and Problem-Solving Skills: Utilize analytical and problem-solving skills to identify opportunities and resolve issues effectively.
  • Organizational and Time Management Skills: Demonstrate strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
  • Team Player: Possess a team player mindset, with the ability to work collaboratively and independently as needed.
About Datacom

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We pride ourselves on our dynamic, agile, and small business feel, which sets us apart from larger organizations. Our people are our greatest asset, and we strive to create a culture that is inclusive, welcoming, and supportive.

We offer a range of benefits, including social events, chill-out spaces, remote working, flexible hours, and professional development courses. Our goal is to provide a work environment that is collegial, flat-structured, and allows our employees to bring their true selves to work. We operate at the forefront of technology, helping Australia and New Zealand's largest enterprise organizations explore possibilities and solve their greatest challenges.