Digital Operations Leader

This is an exciting opportunity to join our team as a Senior Digital Operations Manager. In this role, you will be responsible for providing strategic leadership and oversight of our digital operations.

You will have the chance to develop and implement effective governance across all digital operations, ensuring maximum efficacy. This includes setting operational KPIs, driving continuous improvement, and ensuring delivery of outcomes across a matrix structure.

As a seasoned IT professional with 10+ years of experience in one or more of the following areas: Digital Operations, Infrastructure Management, ITIL Lead, Technology Governance or Release Management, you will bring a strong strategic mindset, operational excellence, and a passion for delivering value through technology.

• Strategic Oversight & Governance: Provide strategic oversight and ensure strong governance of all digital operations activities, setting clear objectives, standards, and performance expectations within the matrix structure, collaborating with other digital functions to ensure end-to-end alignment and delivery.
• Technology Operational Excellence: Establish, monitor, and continuously improve operational standards and procedures across digital, ensuring reliable and secure system performance through influencing specialist teams and resources, uplifting technology governance and processes including ITIL alignment.
• Delivery Leadership: Lead the digital technology operations value steam, ensuring that operational activities are prioritized and delivered with optimal efficacy.
• Change Management: Ensure smooth adoption of new operational processes, tools, and technologies across digital, upskill digital teams on operational best practices, playbooks, standards, and compliance requirements.
• Incident Management & Resolution: Ensure incidents are managed effectively, with proper governance, prioritization, collaboration, and continuous improvement of incident response and resolution processes.
• Cybersecurity & Compliance: Ensure cybersecurity engages in all operations, and that compliance measures are clearly defined and monitored.
• Software Updates & Release Management: Govern and assure software update and release management practices, collaborating with specialists to align with best practice standards, minimal operational disruption, and risk mitigation.
• Incremental System Enhancements: Drive prioritization, oversight, and effective governance of incremental system enhancements, ensuring alignment with business priorities and delivering measurable outcomes.
• Device Management Governance: Ensure compliance with governance and standards for lifecycle management of user devices, ensuring compliance, security, and support levels are maintained effectively across specialist groups.
• Capability & Quality Control: Provide oversight and governance ensuring quality standards, consistency of practices, and digital capability development across specialist skill teams within digital operations. Collaborate with other digital leaders to uplift operational capability and foster a culture of continuous improvement.
• Support the Digital Leadership Team: Contribute to the achievement of the OKRs across digital, and role model the digital culture code and Mirvac values.
• Stakeholder Engagement: Represent digital operations in cross-functional governance forums, steering committees, and project working groups.
• Cross-Functional Collaboration: Proactively foster strong partnerships with other digital teams to ensure alignment and seamless execution, facilitate regular cross-functional forums, workshops, and stand-ups to drive shared understanding, resolve dependencies, and accelerate delivery, and ensure operational requirements and constraints are considered in all digital initiatives.

• Tertiary qualification in Information Technology or similar
• In-depth knowledge of technology and ITIL principles and practices
• Experience working in a matrixed, cross-functional digital environment, with a history of building strong partnerships across diverse teams.
• Ability to effectively deal with ambiguity and complexity.
• Ability to guide and influence senior management.
• Ability to influence and drive outcomes across multiple stakeholder groups, balancing operational needs with strategic objectives.
• Attention to detail and meticulous in planning and reporting.
• Empathetic, with a keen sense of customer service and stakeholder management skills
• A willingness to learn and provide an innovative approach.
• Ability to manage competing priorities efficiently.
• Scrum master certification or equivalent experience in Agile delivery (preferred but not essential)