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Strategic Collections Lead

2 weeks ago

Melbourne, Victoria, Australia beBeeCollections Full time $180,000 - $220,000
About Us

We are a global business process services partner, providing transformational solutions and services spanning the customer lifecycle across various industries.

  • The role requires building future capabilities and solutions to position our company as the market leader in collections outsourcing space.
  • The practice head will support ownership of profit and loss and drive revenue from strategic initiatives.
Key Responsibilities
  • Provide leadership and strategic direction for collections business.
  • Define vision, value proposition, and develop strategic road map to drive revenue and improve market share.
  • Refine scalable, dynamic, and speed-to-market business model.
  • Own revenue from strategic initiatives.
  • Be a trusted advisor to clients and work with executive level clients and client account teams.
Servicing and Default Servicing Offerings
  • Develop servicing and default servicing components by garnering market intelligence and identifying opportunities for new offerings.
  • Build and strengthen tech platform and solution strategy required to provide cutting-edge digital solutions leveraging native rpa capabilities and/or strategic partners.
Large Deals and Mergers & Acquisitions
  • Steer business towards winning multi-year transformational deals with right solutioning – lead large deals charter and build capabilities to engineer carve-outs and joint venture opportunities.
  • Scan market for acquisition opportunities aligned to collection strategy and liaison with corporate planning team for feasibility and viability.
Technology & Specialized Services Partnerships
  • Identify specialized services and technology partnerships to augment current offerings of collection business and support addition of new offerings to strengthen overall portfolio.
  • Build skills, tools, and organization capabilities needed to respond to market with agility.
  • Provide consulting and solutioning expertise to clients on market leading perspectives, emerging trends, tools, and techniques.
Key Performance Indicators
  • Revenue and profit of practice.
  • Clients onboarded.
  • Adoption of New Solutions.
  • No. and Size of Large Deals.
  • M&A opportunities identified / evaluated.
  • Brand position and recall.