Operational Excellence Specialist

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time $110,000 - $140,000

Customer Service Operations Lead

The role involves overseeing a large team of customer support specialists, driving operational improvements, and collaborating with cross-functional teams to deliver high-quality services.

  • Key Responsibilities:
  • Lead a team of 25+ customer support specialists
  • Drive process improvements and streamline service delivery
  • Collaborate with Sales, PMO, Distribution Centre, Kit Room, and Ops teams
  • Manage vendor relationships and offshore processing support
  • Requirements:
  • 5+ years of experience in high-volume service industries
  • Strategic thinking and problem-solving skills
  • Culture building and change management expertise
  • Excellent communication and leadership skills
  • What We Offer:
  • A career-defining opportunity for a people-first leader
  • Hybrid-friendly culture and professional development opportunities
  • Meaningful benefits and flexible work arrangements
  • Join Our Team:
  • Apply today and take the next step in your leadership journey
  • Work closely with senior leaders and position yourself for broader leadership opportunities

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