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Customer Solutions Liaison

2 months ago

Mulgrave, Victoria, Australia VMCH Full time
About the Role

We are seeking a highly skilled and compassionate Customer Solutions Officer to join our team at VMCH. As a key member of our At Home Aged Care team, you will play a vital role in delivering exceptional client experiences and empowering clients to manage their care plans effectively.

Key Responsibilities
  • Act as the primary point of contact for existing and prospective consumers, providing information and advice on VMCH service offerings.
  • Respond to inquiries, troubleshoot service-related matters, and ensure clients receive person-centred care tailored to their needs.
  • Manage high volumes of inbound and outbound calls, maintaining accurate records and prioritizing client needs.
  • Approve service provision within designated authority levels and resolve issues promptly, escalating when necessary.
  • Safeguard client rights and confidentiality, upholding the highest standards of professionalism and integrity.
About Us

VMCH is a for-purpose organisation dedicated to supporting people and families to live their best lives. We provide a range of services, including aged care, disability support, and community programs. Our team is passionate about making a positive difference in the lives of our clients and their families.

We are committed to creating a workplace culture that values diversity, inclusion, and respect. If you share our values and are passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.

Requirements
  • Proof of work rights in Australia.
  • Australian Criminal History Check.
  • Evidence of Flu and X3 Covid Vaccinations.
  • Victorian Employee Working with Children Check.
  • Compliance with Child Safety standards.
  • International Police Check (if required).