Customer Service Representative
4 weeks ago
We are a leading national provider of security services, with over 25 years of experience and excellence in security, monitoring, electronics, and cleaning services.
About the RoleThis is an exciting opportunity for a dedicated individual with experience in customer service and call centre work to join our team as a Monitoring Operator. Our Monitoring Operators provide 24/7 security surveillance, completing alarm and emergency service responses to our clients.
Key Responsibilities- Monitoring of Alarms and CCTV
- Identification of potential incidents
- Attending to high volume of outbound / inbound calls
- Liaison with police & our internal stakeholders and clients
- Incident reporting
- Occasional Data Entry
- Able to work in a Team Environment
- Able to work rotating roster of 7 days a week Day / Night
- Available to obtain a Monitoring License
- Excellent customer service skills
- Experience in customer service and/or security/monitoring
- Ability to assess potential for incidents and risk mitigation
- Compiling and completing reports in a timely manner
- Excellent communication & written skills
- Mature outlook to your work
- Proficient in PC skills for report writing
- Intermediate keyboard & computer skills
- Australian Drivers Licence
- Access to our Employee Assistance Program
- Access to our Employee wellbeing platform including free health checks, exclusive discounts to major retail, restaurants, fitness centers and accommodation
- Security Services Industry Award rates reviewed annually
- Employee rewards and commendations
- Great opportunities for advancement and professional development
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