Customer Solutions Officer

3 weeks ago


Mulgrave, Victoria, Australia VMCH Full time

About the Role

VMCH is seeking a skilled Customer Solutions Officer to join our team. As the first point of contact for clients, you will play a crucial role in delivering a seamless client experience.

Key Responsibilities:

  • Respond to inquiries and provide information on VMCH service offerings
  • Manage high volumes of inbound and outbound calls, maintaining accurate records
  • Approve service provision within designated authority levels
  • Resolve issues promptly and escalate when necessary

About You

We are looking for a motivated and compassionate individual who is passionate about making a positive difference in people's lives. You will be required to supply proof of work rights, an Australian Criminal History Check, and comply with Child Safety standards.

About VMCH

VMCH is a for-purpose organisation that provides a range of services to support people and families. We are committed to compassion, respect, and inclusion, and we stay true to who we are by supporting people to live their best lives.



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