Customer Solutions Liaison
2 months ago
We are seeking a highly skilled and compassionate Customer Solutions Officer to join our team at VMCH. As a key member of our At Home Aged Care team, you will play a vital role in delivering exceptional client experiences and empowering clients to manage their care plans effectively.
Key Responsibilities- Act as the primary point of contact for existing and prospective consumers, providing information and advice on VMCH service offerings.
- Respond to inquiries, troubleshoot service-related matters, and ensure clients receive person-centred care tailored to their needs.
- Manage high volumes of inbound and outbound calls, maintaining accurate records and escalating issues when necessary.
- Approve service provision within designated authority levels and safeguard client rights and confidentiality.
VMCH is a for-purpose organisation that has been supporting people and families for over a century. We pride ourselves on our commitment to compassion, respect, and inclusion, and we're always looking for talented individuals who share our values.
If you're passionate about making a positive difference in people's lives and have the skills and experience to excel in this role, we'd love to hear from you.
Please note that to work at VMCH, you will be required to supply proof of work rights, an Australian Criminal History Check, Evidence of Flu and X3 Covid Vaccinations, a Victorian Employee Working with Children Check and comply with Child Safety standards. You may also be required to supply an International Police Check.
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Customer Solutions Liaison
3 weeks ago
Mulgrave, Victoria, Australia VMCH Full timeAbout the RoleAs a Customer Solutions Liaison at VMCH, you will play a pivotal role in delivering exceptional client experiences. Your primary responsibility will be to act as the first point of contact for existing and prospective consumers, providing information and advice on VMCH service offerings.Key Responsibilities:Respond to inquiries and troubleshoot...
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Customer Solutions Liaison
1 month ago
Mulgrave, Victoria, Australia VMCH Full timeAbout the RoleWe are seeking a highly skilled and compassionate Customer Solutions Officer to join our team at VMCH. As a key member of our At Home Aged Care team, you will play a vital role in delivering exceptional client experiences and empowering clients to manage their care plans effectively.Key ResponsibilitiesAct as the primary point of contact for...
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Customer Solutions Officer
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Mulgrave, Victoria, Australia VMCH Full timeAbout the RoleVMCH is seeking a skilled Customer Solutions Officer to join our team. As the first point of contact for clients, you will play a crucial role in delivering a seamless client experience.Key Responsibilities:Respond to inquiries and provide information on VMCH service offeringsManage high volumes of inbound and outbound calls, maintaining...
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Customer Service Representative
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Customer Service Representative
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