Administrative Assistant

3 weeks ago

Mulgrave, Victoria, Australia My People Solutions Full time
Administrative Assistant Opportunity

My People Solutions is seeking a highly organized and efficient individual to join our professional and well-established small office. As an Administrative Assistant, you will be responsible for answering customer queries, validating claims, processing invoices, reconciling payments, and maintaining database information and records.

The successful candidate will need to have strong office and invoice administration experience, exceptional customer service skills, great problem-solving skills, time management and organizational skills, as well as being able to remain calm in a fast-paced environment.

Key Responsibilities
  • Manage incoming and outbound customer service inquiries, logging origin, and answering general customer questions, request further information and escalate issues as required.
  • Validate claims, process invoices, monitor and reconcile payments and receipts.
  • Review, update and maintain CRM with information, ensuring timely communication and compliance and accurate and informative data entry and reporting.
  • Utilize data to identify issues and trends to indicate changing customer requirements.
  • Support with a variety of customer and administration tasks.
Requirements
  • Exceptional and engaging interpersonal and communication skills (verbal and written) with a variety of stakeholders combined with strong record keeping, administration and organization skills.
  • Strong bookkeeping skills are essential, especially in the area of invoicing (payments and receivables).
  • Experience of working in a variety of bookkeeping, office and administration environments where good practice governance and compliance, organization and attention to detail are critical.
  • Experienced in using Microsoft Office, CRMs and MYOB.
  • Enjoys problem solving and remains calm in a rapidly evolving changing environment.
  • Have an abundance of common sense and patience.
What We Offer

A great salary available for the right candidate, a full-time office-based role Monday to Friday 9am to 5pm, inclusive and supportive team working in a modern office in Mulgrave VIC.

Seeking a role with lots of variety where an abundance of life experience and your invoice administration, organizational and administration experience will be valued.

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