Client Success Leader

2 days ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $100,000 - $130,000
Job Overview:

The role of a Client Experience Director involves leading a proactive, phone-based team.

This leader will drive performance and ensure every client interaction is exceptional. The ideal candidate has strong leadership skills and can inspire, motivate, and mentor a team.

Key Responsibilities:
  • Lead and coach a motivated team to achieve their best
  • Oversee outbound calls to book appointments and deliver top-tier service
  • Manage performance metrics and workflow to keep the team ahead of the game
  • Audit calls and processes to maintain quality and consistency
  • Identify training needs and help your team grow
About You:
  • Prior experience in a leadership role, preferably in a client service or call centre environment
  • Strong leadership abilities with the capacity to motivate and mentor a team
  • Excellent communication and interpersonal skills
  • A proven ability to manage performance metrics and drive results
  • Highly organised with strong attention to detail
  • Ability to work in a fast-paced environment and adapt to change
  • A customer-focused mindset with a commitment to delivering exceptional service

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