Customer Service Representative

2 days ago

Manly West, Queensland, Australia WSAudiology Full time
Company Overview

WSAudiology is a global leader in the hearing aid industry, with a strong presence in 130 countries and a team of 12,000 colleagues worldwide.

We operate a network of hearing stores equipped with the latest technology and staffed by expert professionals who are dedicated to helping people unlock their full potential by restoring their hearing.

We offer progressive career pathways for our employees to grow and develop in their chosen field, ensuring that everyone has the opportunity to reach their full potential.


About the Role

This Customer Care Coordinator role is an exciting opportunity to join our team at Bloom Hearing Specialists in Manly. As a key member of our customer experience team, you will be responsible for engaging with customers through phone, email, and in-person interactions.

You will schedule appointments for hearing assessments and consultations with our expert audiologists, provide product information, and resolve any concerns that may arise.

This is a full-time permanent position with a salary of $65,000 - $80,000 per annum, depending on experience.


Job Description
  • Engage with customers through various communication channels, including phone, email, and in-person interactions.
  • Schedule appointments for hearing assessments and consultations with our expert audiologists.
  • Provide tailored product information and guide customers through our innovative range of hearing devices and accessories.
  • Resolve customer concerns efficiently to ensure a positive and lasting impression.
  • Contribute to local marketing efforts to promote our clinic and its services.

Requirements
  • A minimum of 2 years' experience in delivering customer service in retail or allied health environments.
  • Good computer literacy and ability to navigate various software programs (CRM, appointment management, etc.).
  • Attention to detail with a solid administrative background and a collaborative spirit.
  • A positive, team-oriented attitude with the ability to work independently when needed.

Benefits
  • Training and development opportunities to keep skills up to date.
  • Opportunity to work alongside a global retail team.
  • Monthly clinic-based incentives.
  • Employee Value Awards.
  • Discount on hearing aids for employees, friends, and family.
  • Annual flu vaccinations.
  • Paid Parental Leave.
  • Employee Assistance Program (EAP).

Equal Opportunity Employer

WS Audiology is an equal-opportunity employer committed to creating an inclusive employee experience. We welcome applications from diverse candidates and strive to create a workplace where everyone feels valued and respected.

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