Customer Service Representative

7 days ago


Manly West, Queensland, Australia WSAudiology Full time

About WSAudiology


As a global leader in the hearing aid industry, we invite you to join our team of dedicated professionals who share your passion for delivering exceptional customer experiences.



Job Summary

We are seeking a highly skilled Customer Care Coordinator to join our team at Bloom Hearing Specialists in Manly. As a key member of our retail support team, you will be responsible for providing top-notch customer service and support to our clients.



Your Day Will Involve:

  • Engaging with customers through phone, email, and in-person interactions, answering inquiries and providing tailored product information
  • Scheduling appointments for hearing assessments and consultations with our expert audiologists
  • Guiding customers through our innovative range of hearing devices and accessories
  • Resolving concerns efficiently to ensure every interaction leaves a positive and lasting impression
  • Contributing to local marketing efforts to promote our clinic and its services
  • Performing minor hearing aid repairs (training provided)


What We're Looking For:

  • 2+ years of experience in delivering customer service in retail or allied health environments
  • Good computer literacy and navigating various software programs (CRM, appointment management, etc.)
  • Attention to detail with a solid administrative background and a collaborative spirit
  • A positive, team-oriented attitude with the ability to work independently when needed


Culture and Benefits

  • Training and development opportunities to keep skills up to date
  • Opportunity to work alongside a global retail team
  • Monthly clinic-based incentives
  • Employee Value Awards
  • Discount on hearing aids for employees, friends, and family
  • Annual flu vaccinations
  • Paid Parental Leave
  • Employee Assistance Program (EAP)


Estimated Salary Range

$60,000 - $80,000 per year, depending on experience



At WSAudiology, we are committed to creating an inclusive employee experience where everyone feels valued and supported. If you are passionate about delivering exceptional customer service and have a strong desire to make a difference in people's lives, we encourage you to apply for this exciting opportunity.



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