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Customer Service Team Lead

1 month ago

Manly West, Queensland, Australia Manly Bowling Club Full time
About the Role

We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Manly Bowling Club.

This is an exciting opportunity for a customer-focused individual to lead and manage our customer service operations, ensuring exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Lead and develop a high-performing customer service team to deliver outstanding customer experiences
  • Develop and implement customer service strategies to drive business growth and improve customer satisfaction
  • Ensure compliance with regulatory requirements, including the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP, and Gaming Regulations
  • Collaborate with stakeholders to ensure smooth day-to-day operations and achieve business objectives
Requirements:
  • Minimum 3 years of experience in a similar role, preferably in the hospitality industry
  • Holding a current NSW RSA & RCG competency certificate
  • Certificate IV in Hospitality or equivalent (desired)
  • Strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP, and Gaming Regulations
  • Proven track record of delivering exceptional customer service and leading high-performing teams
What We Offer:
  • A competitive salary package, estimated at $80,000 - $100,000 per annum, depending on experience
  • The opportunity to work in a dynamic and growing organization with a strong commitment to customer satisfaction and employee development
  • A supportive and inclusive team culture, with opportunities for professional growth and development