Customer Experience Specialist

3 days ago


Manly West, Queensland, Australia WSAudiology Full time

Looking for a rewarding career in customer service? Join WSAudiology as a Customer Care Coordinator

About the Role

We are seeking an experienced customer care professional to join our team in Manly. As a Customer Care Coordinator, you will be responsible for delivering exceptional customer experiences through phone, email, and in-person interactions.

Key Responsibilities:
  • Provide tailored product information and answer customer inquiries
  • Schedule appointments for hearing assessments and consultations with our expert audiologists
  • Guide customers through our innovative range of hearing devices and accessories
  • Resolve concerns efficiently to ensure every interaction leaves a positive and lasting impression
  • Contribute to local marketing efforts to promote our clinic and its services
What We're Looking For
  • 2+ years of experience in delivering customer service in retail or allied health environments
  • Good computer literacy and navigating various software programs (CRM, appointment management, etc.)
  • Attention to detail with a solid administrative background and a collaborative spirit
  • A positive, team-oriented attitude with the ability to work independently when needed
Salary and Benefits

We offer a competitive salary of around $60,000 - $80,000 per year, depending on experience. Other benefits include:

  • Training and development opportunities to keep skills up to date
  • Opportunity to work alongside a global retail team
  • Monthly clinic-based incentives
  • Employee Value Awards
  • Discount on hearing aids for employees, friends, and family
  • Annual flu vaccinations
  • Paid Parental Leave
  • Employee Assistance Program (EAP)
WSAudiology Values

We are committed to creating an inclusive employee experience, regardless of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status.



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