Customer Experience Specialist

3 hours ago


Manly West, Queensland, Australia The Recruitment Company Full time
Role Overview

We are seeking a vibrant Customer Experience Specialist to support our Sales and Client Success teams. This role will be the glue that keeps everything running smoothly, collaborating closely with a talented team to ensure clients receive top-notch support.

Key Responsibilities
  • Dive into products and become a knowledge powerhouse, staying up-to-date on the latest offerings.
  • Be the friendly face for clients by monitoring and responding to their inquiries.
  • Tackle administrative tasks with flair, including creating spreadsheets to track client interactions.
  • Help the Sales team spot and qualify potential customers, providing valuable insights to drive sales growth.
  • Execute outbound prospecting strategies to hit those sales goals, leveraging your communication skills to build strong relationships.
  • Create quotes and assist with sales presentations that wow clients, highlighting the value proposition of our innovative solutions.
  • Support new client onboarding and report on sales activities, ensuring seamless transitions and optimal results.
  • Jump in with other tasks as needed – flexibility is key in this fast-paced environment.
Requirements
  • Previous experience in sales or customer service, with a proven track record of delivering excellent results.
  • Top-notch communication skills and a knack for building great relationships, with the ability to tailor your approach to different client needs.
  • Tech-savvy and comfortable navigating your way around a computer, with proficiency in tools like Salesforce, Confluence, MS Office Suite, and LinkedIn.
  • A quick learner who loves teamwork, brings a positive attitude, and isn’t afraid to take charge independently.
  • Familiarity with industry trends and best practices, with a passion for staying ahead of the curve.
What We Offer
  • A fun, collaborative, and close-knit team environment where your contributions truly matter.
  • A fast-paced environment where your ideas and initiatives can make a real impact.
  • Career progression opportunities, with a clear path for growth and development.
  • The chance to join a leading company in its field, with a reputation for innovation and excellence.

Estimated salary: £25,000 - £35,000 per annum, depending on experience.



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