Personal Banking Representative

4 days ago


Manly West, Queensland, Australia Westpac Full time
Role Overview

This is an exciting opportunity to kickstart your career in the financial industry with Westpac, a leading banking and finance institution. As a Personal Banking Representative, you will be part of a diverse and inclusive team that values customer satisfaction.

Job Description

We are seeking highly motivated individuals who are passionate about delivering exceptional customer service and have a strong ability to communicate effectively. Your primary responsibility will be to engage with customers, understand their financial needs, and provide tailored solutions to meet their goals. You will work closely with colleagues to ensure seamless customer experiences.

Key Responsibilities:
  • Deliver outstanding customer service through effective communication and problem-solving skills
  • Build strong relationships with customers to understand their financial needs and preferences
  • Provide personalized solutions to customers' financial challenges
  • Work collaboratively with colleagues to achieve business objectives
Requirements:
  • Customer Service or Sales Experience: ideally gained in a customer-facing role
  • Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy
  • Customer Service Experience: ideally in a customer-facing role
  • Personality: an energetic personality coupled with a genuine passion for helping people
  • Resilience: the ability to remain calm and composed while managing challenging situations or difficult customers
  • Adaptability: a will to learn and adapt to new banking procedures and technologies
Benefits:

We offer a competitive salary of $70,000 - $90,000 per annum, depending on experience, plus a range of benefits including comprehensive training, opportunities for career growth, and a supportive work environment. Our company culture values diversity, flexibility, and inclusion, making us an ideal choice for those looking for a long-term career in banking and finance.



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