Duty Operations Manager
2 weeks ago
SIXT Australia seeks a highly skilled Duty Operations Manager to lead our team at Perth Airport.
As a key member of our operations team, you will be responsible for providing day-to-day support and ensuring exceptional customer satisfaction.
Your primary objectives include:
- Mentoring and coaching frontline staff to maximise sales and drive performance
- Maintaining a strong focus on customer service to manage conflicts and resolve concerns
- Achieving targets and KPIs while delivering high audit and compliance standards
- Reporting and managing fleet daily
- Opening and closing rental agreements
- Selling additional products over the counter
- Managing reservations
- Providing excellent face-to-face and phone customer service
To be successful in this role, you must have:
- Flexibility to work rotating shifts during trading hours
- Ability to lead a high-performing team in a fast-paced environment
- Exceptional customer service skills and/or experience
- Drive to exceed targets and deliver results
- Strong verbal and written communication and conflict resolution skills
- Attention to detail with a strong work ethic
- Current unrestricted Provisional or Full Driver's Licence
- Full working rights in Australia
All successful applicants will undergo a National Criminal History Check.
We offer a competitive salary package including motor vehicle, phone, and laptop. Additional benefits include travel discounts on car rentals, cruises, and accommodation at NRMA Holiday Parks and Resorts. We also provide complimentary myNRMA membership, uniform, and staff car parking.
At SIXT Australia, we value diversity and strive to create an inclusive workplace where everyone feels respected, heard, valued, and connected. If you are ready to take your career to the next level and make a real difference in our customers' lives, we invite you to join our team.
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