Luxury Retail Manager
14 hours ago
About Lotte Duty Free:
Lotte Duty Free is a global retailer operating in 11 international locations, including Australia, USA, Japan, Korea, New Zealand, Thailand and Vietnam. We hold the title of the world's third largest duty free retailer with 20 duty free stores across these locations.
Our company provides an exclusive shopping experience for our customers, showcasing the world's most exclusive luxury beauty, fragrance and cosmetic brands. As we continue to grow, we are seeking exceptional individuals to join our team as Tour Group Administrators.
Job Overview:
The successful candidate will be responsible for administering tour groups, managing bookings, planning itineraries and ensuring seamless communication with store staff and tour leaders. This role requires strong customer service skills, fluency in English and Mandarin, and the ability to work well under pressure.
Key Responsibilities:
- Manage tour group registrations and documentation
- Maintain close liaison with Tour Group Manager and management team
- Monitor and track uncollected commissions
- Prepare check requisitions for tour groups
- Ensure compliance with airport security procedures and health and safety regulations
- Assist with sales initiatives and promotional activities
Requirements:
- Demonstrable experience in customer service and administration
- Fluency in English and Mandarin (written and verbal)
- Able to work in a fast-paced environment and meet deadlines
- Strong numerical skills and attention to detail
- Ability to communicate effectively with team members and tour leaders
What We Offer:
In addition to a competitive salary of $55,000 - $65,000 per annum, you will have access to our employee benefits program, including discounts on luxury products and pop-up sales events. Our company culture values teamwork and professional development, making this an excellent opportunity to grow your career in the luxury retail industry.
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