Duty Manager

6 months ago

Perth Airport, Australia AirAsia X Full time

**AirAsia X is seeking a dynamic Duty Manager - Perth (PER) to be part of the best airline team in the sky**

**Guest Service Duty Manager shall maintain the highest level of safety, security and service standards for ground operations.**

**Main Responsibilities**
- The function and responsibilities are to coordinate, supervise, monitor implementation, plan and develop the department.
- Planning to ensure that manpower requirements are sufficient for the operation
- Provide vision and operations strategy in the field follow Fare Carrier Operations, by maximizing the productivity and minimizing the operating cost.
- Ensure effective communication and coordination with relevant local and government agencies in the continuous assessment of airports and associated facilities to meet the targeted standards and procedures of operations.
- Ensure that standard discipline of all ground staff is at the highest level at every time when dealing with the internal and external customer.
- Plan and review the staff roster to be fair to all staff, meet labor law requirements and fully meet operational needs.
- Coordinating, Planning, preparing and presenting budgets for the department.
- Targeting optimal efficiency in administrative routines and the standards of the daily operations in order to meet the company procedures and requirements.
- Efficiently respond to any complaints and compliments from passengers.
- Liaising closely with the Training Center in monitoring performance and incorporating new training needs into future programs. Ensuring that all manuals used in Ground Operations are developed, maintained, amended and distributed in a timely manner, strictly adhering to applicable standards of regulation.
- Has authority to make decisions up to Low Risk Event to the safety and/or security of the aircraft operations and shall consult HOD for any medium risk events.
- Ensure ground handling operations are conducted in accordance with applicable regulations and AAX Standard.

**Traits**
- Possess personal traits: friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment.
- Proficient in oral and written English or local language where staff is located.
- Ability to maintain high confidentiality, tactful and discretion when dealing with people
- Possess good management and leadership abilities
- Possess good interpersonal and communication skills to collaborate effectively with passengers
- Able to work on flexible hours.

**Merits**
- Completion of tertiary education
- Diploma or Bachelor's Degree in any field will be an added advantage
- Minimum 5 years experience in the aviation industry is an added advantage
- Analytical with problem solving skills.
- Good writing skills and able to handle passengers' complaints.
- High comfort level working in a diverse environment
- Good knowledge of MS Word, Excel and PowerPoint.

**Location: Perth Airport (PER)**

**Salary**: $6,000.00 - $6,300.00 per month

**Benefits**:

- Employee discount
- Maternity leave
- Professional development assistance
- Travel reimbursement

Schedule:

- Rotating roster

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are you able to work in shift schedule?

Work Authorisation:

- Australia (required)

Ability to Commute:

- Perth Airport, WA 6105 (required)

Work Location: In person

  • Luxury Duty Free Administrator

    2 weeks ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    Lotte Duty Free is a leading duty free retailer with operations in 11 international airports across seven countries.Job Summary:We are seeking a highly skilled Luxury Duty Free Administrator to join our team at one of our international airport locations. As a key member of our team, you will be responsible for the administration of tour groups, managing...

  • Duty Free Sales Professionals

    2 weeks ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    About the RoleWe are excited to announce the establishment of Duty-Free stores at Melbourne Airport, offering various roles and shifts. In this opportunity, we seek highly motivated individuals to join our team as Duty Free Sales Professionals.As a key member of our sales team, you will be responsible for creating and managing sales and gross profit growth...

  • Global Duty Free Administrator

    2 weeks ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    About the Role: As a Tour Group Coordinator Lead, you will be responsible for managing and administering tour groups, ensuring seamless planning, booking, and coordination with locations. Your primary goal is to deliver exceptional customer service, creating a memorable experience for our customers. Key Responsibilities:Coordinate data related to tour groups...

  • Duty Free Luxury Retail Sales Administrator

    3 weeks ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    Lotte Duty Free is a world-renowned luxury beauty, fragrance and cosmetic brand retailer. We offer an exclusive shopping experience at our stores across 11 international airports in seven locations worldwide.As a Tour Group Administrator, you will play a crucial role in the administration of our Tour groups, managing them, booking, planning and informing...

  • Luxury Duty Free Administrator

    1 week ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    Lotte Duty Free is a world-class retailer that offers an exclusive shopping experience for its customers. We are currently seeking a highly motivated and experienced Luxury Duty Free Administrator to join our team in this exciting role.In this position, you will be responsible for the administration of Tour Groups, managing their bookings, planning, and...

  • Luxury Retail Manager

    1 week ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    About Lotte Duty Free:Lotte Duty Free is a global retailer operating in 11 international locations, including Australia, USA, Japan, Korea, New Zealand, Thailand and Vietnam. We hold the title of the world's third largest duty free retailer with 20 duty free stores across these locations.Our company provides an exclusive shopping experience for our...

  • Duty Manager Lead

    2 weeks ago

    Perth Airport, Australia The NRMA Full time

    Job Title: Duty Manager LeadSIXT Australia is seeking a dedicated Duty Manager Lead to join their team at Perth Airport.The successful candidate will provide day-to-day operational support for the frontline team and ensure high customer satisfaction. Key responsibilities include:Leading the frontline team to maximise sales and drive performanceMaintaining...

  • Duty Manager

    4 months ago

    Perth Airport, Australia SIXT Australia Full time

    **Company Description** At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together. We're on a constant journey of improvement, delivering what...

  • Duty Manager

    6 months ago

    Perth Airport, Australia SIXT Australia Full time

    Company Description SIXT Australia is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee...

  • Duty Manager

    4 months ago

    Perth Airport, Australia The NRMA Full time

    Job Description SIXT Australia is on the lookout for a Full Time Duty Manager to join the team at Perth Airport.  As a Duty Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction.  Your key responsibilities will include: People and performance management including daily mentoring...

  • Terminal Duty Manager

    1 month ago

    Perth Airport, Australia Perth Airport Full time

    Perth Airport is Australia’s Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world. Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social and cultural benefits to West Australians.Voted Australia’s best...

  • Duty Operations Manager

    2 weeks ago

    Perth Airport, Australia The NRMA Full time

    SIXT Australia seeks a highly skilled Duty Operations Manager to lead our team at Perth Airport.As a key member of our operations team, you will be responsible for providing day-to-day support and ensuring exceptional customer satisfaction.Your primary objectives include:Mentoring and coaching frontline staff to maximise sales and drive...

  • Luxury Retail Sales Specialist

    3 weeks ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    We are seeking an experienced Luxury Retail Sales Specialist to join our team at Lotte Duty Free. This is a unique opportunity to work with a global retailer, showcasing exclusive luxury beauty, fragrance, and cosmetic brands.About UsLotte Duty Free is a world-renowned retailer, operating 20 duty-free stores across 11 international airports. With a strong...

  • Tour Group Team Member

    1 month ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    About the Tour Group Administrator Role The Tour Group Administrator is responsible for the administration of tour groups, ensuring seamless execution and exceptional customer experience. Key tasks include registering data related to tour groups, maintaining close liaison with the Tour Group Manager and management team, and ensuring compliance with airport...

  • Luxury Retail Sales Consultant

    4 weeks ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    About Lotte Duty FreeLotte Duty Free is a world-class retailer, known for showcasing the world's most exclusive luxury beauty, fragrance and cosmetic brands. Our stores provide our customers with an exceptional shopping experience that cannot be found anywhere else.As a rapidly expanding global retailer, we are seeking highly skilled individuals to join our...

  • Tour Group Specialists

    6 months ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    BOUT THE ROLE We are happy to announce the establishing of the Duty-Free stores at Melbourne Airport last June with multiple roles available and a variety of shifts! In this opportunity, we are looking Tour Group Specialists to create and manage sales and gross profit growth by providing excellent customer service, maximizing profits within the Lotte Duty...

  • Tour Group Sales Consultant

    4 weeks ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    Role OverviewLotte Duty Free is seeking a skilled Tour Group Sales Consultant to join our team at Melbourne Airport.About the RoleThis is an exciting opportunity to work in a fast-paced environment, providing exceptional customer service and driving sales growth for our PRC (People's Republic of China) Tour Group market. As a Tour Group Sales Consultant, you...

  • Duty Manager

    4 months ago

    Brisbane Airport, Australia SIXT Australia Full time

    **Company Description** At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together. We're on a constant journey of improvement, delivering what...

  • Tour Group Administrator

    6 months ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    ABOUT THE ROLE The Tour Group Administrator will be Responsible for the administration of the Tour groups, managing them, booking, planning and informing locations a about their arrival and ensuring that the store provides the highest level of customer service possible. THIS ROLE WILL SEE YOU: Register data related to the tour groups and file...

  • Logistics Support Inbound And Outbound

    6 months ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    ABOUT THE ROLE Reporting to the Operations Manager, we are looking for a driven and enthusiastic Logistics Support Inbound and Outbound to ensure all inbound and outbound deliveries are planned, scheduled, loaded and unloaded whilst adhering to OH&S policy and procedures. THIS ROLE WILL SEE YOU: Ability to comprehend and follow OH&S policy and procedures...