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Customer Relationship Manager

2 months ago

Sydney, New South Wales, Australia Global Blue Full time
Job Title: Customer Relationship Manager

Global Blue is seeking a highly skilled Customer Relationship Manager to join our team in Sydney. As a key member of our sales team, you will be responsible for driving Hit Rate & Sales for our merchants in Sydney and the ACT.

Main Responsibilities:
  • Manage and grow existing merchant relationships to increase Hit Rate, sales, and retain business.
  • Source new opportunities and business for our payment products for POS and eCommerce.
  • Assist with the management of Key Merchants where required.
Main Duties and Responsibilities:
  • Develop and implement strategies to increase Hit Rate and sales.
  • Train merchants on DCC and its benefits as required.
  • Find new business leads and onboard new clients.
  • Initiate planned communication processes with clients and Global Blue.
  • Develop solid relationships with existing merchants and potential new clients.
  • Identify opportunities to grow Hit Rate via incentives and merchant events.
  • Set and implement Merchant Incentive Targets as required.
Main KPI's:
  • Achieve Group Hit Rate target monthly.
  • Achieve Quarterly Meeting/training targets as set by the business.
  • Achieve Quarterly assigned individual KPI's as set by the business.
Background and Education:
  • Mature candidate with experience in establishing and maintaining client relationships.
  • Minimum of 3 years' industry experience and a track record of proven success.
  • Experience in cold calling viewed favourably.
  • Tertiary qualifications in Business/Marketing/Tourism or Hospitality.
  • Sales Experience in a BDM or Account Management role.
Specific Skills and Knowledge:
  • Confident with excellent communication skills whilst being professionally presented.
  • Superior customer service experience and ability to resolve any client concerns.
  • Good work ethic and passionate about achieving set targets.
  • Lead generating skills and cold calling (desirable).
  • Strong attention to detail and highly organised.
  • Ability to meet deadlines and work with minimal supervision.