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The Claims Specialist role is a vital part of our Specialty Claims portfolio, encompassing marine, crisis management, fine arts and specie, A&H and other Specialty Lines. This position requires a high level of expertise in managing complex claims within authority levels and specialization.
Duties and Responsibilities- Manage claims proactively in accordance with AXA XL's Claim Handling Principles.
- Collaborate with Claims Product Manager and Practice Leaders on large and complex losses to achieve optimum file outcomes for clients and the organization.
- Proactively manage expenses through thoughtful expense management and claims best practices.
- Participate in Quality Review Processes.
- Assist Underwriters with policy review and drafting, participate in external marketing and business development activities.
- Share lessons learned and identified trends to improve risk assessment and underwriting processes.
- Coordinate and manage communication with internal and external stakeholders to ensure exceptional customer service and transparency.
- Produce internal reporting in support of best practice and reserving guidelines.
- Effectively manage, track and report on portfolio performance.
- Solid direct (specialty) claims experience or other lines of commercial insurance.
- Sound knowledge of key product lines and regulatory environments.
- Up-to-date appreciation of technical requirements.
- Proven ability in identifying and analyzing problems, creating good solutions, deploying sound decision-making skills.
- First-class report writing skills, ability to develop and present ideas and reasoned arguments clearly and concisely to various audiences.
- Experience in Financial Services environments.
- Demonstrable evidence of interpreting & manipulating data clearly and accurately with the ability to extract & clearly articulate key points.
