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Hospitality Services Representative

2 months ago


Perth, Western Australia Mercure Full time

Company Overview

Mercure Perth is ideally situated in the vibrant center of Perth, providing easy access to premier shopping, entertainment, and nightlife. The hotel boasts 239 elegantly designed rooms, complemented by a fantastic restaurant, café, bar, heated rooftop swimming pool, spa, sauna, and fitness center. For business travelers, Mercure Perth offers 6 contemporary meeting rooms that can accommodate up to 350 attendees.

Position Summary

As a Hospitality Services Representative, you will serve as the initial point of contact for guests and visitors at the hotel. Your primary responsibilities will encompass:

  • Facilitating guest check-ins and check-outs
  • Addressing guest inquiries promptly and courteously
  • Collaborating with various departments to fulfill all guest requests and requirements
  • Proactively resolving guest concerns and challenges
  • Promoting the Accor Live Limitless Loyalty Program
  • Willingness to work a flexible schedule, including morning, evening, and night shifts as necessary.

You will be expected to maintain a polished appearance, exhibit a positive and professional demeanor, and possess a genuine enthusiasm for hotel operations and delivering outstanding customer service.

Qualifications

The ideal candidate will have prior experience in a comparable position, along with:

  • Excellent written and verbal communication abilities
  • Strong time management skills with the capacity to handle multiple tasks
  • Effective interpersonal skills, enabling communication with all levels of team members
  • Capability to deliver prompt and efficient service, with upselling skills being advantageous
  • An entrepreneurial mindset characterized by drive, ambition, and high energy
  • Responsible Service of Alcohol certification
  • C Class Driver's License

Additional Information

Our Commitment to Diversity & Inclusion:
We are dedicated to fostering an inclusive environment and aim to attract, recruit, and promote diverse talent.