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Guest Services Manager

2 months ago

Perth, Western Australia Marriott International, Inc. Full time

About the Role

We are seeking an exceptional Hospitality Operations Manager to join our team at Marriott International, Inc. As a key member of our management team, you will be responsible for overseeing all property operations, ensuring the highest levels of hospitality and service are provided to our guests.

Key Responsibilities

  • Attend as the property Manager on Duty and oversee all property operations
  • Represent property management in resolving any guest-related situation
  • Lead Front Office Teams
  • Maintain Guest Services and Front Desk Goals
  • Ensure Exceptional Customer Service
  • Implement Projects and Policies
  • Identify the developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge or skills
  • Support with Rostering and Training of the Front Office department
  • Focus on Guest Voice

Requirements

  • Experience in daily operations of a hotel
  • Current WA RSA
  • Current Drivers Licence, manual preferred
  • Hospitality experience is essential
  • Must be well-organized, efficient, and have excellent people skills
  • Leadership experience

What We Offer

  • A portfolio of benefits to help you experience greater freedom to redefine a work-life balance that meets your needs
  • Enhanced parental leave, paid birthday leave, long service leave portability across all Marriott Brands
  • Flexible work options
  • Hotel perks like accommodation and food & beverage discounts
  • Enhanced superannuation
  • Travel & stay benefits
  • Incentive, recognition, and wellbeing programs
  • Excellent career growth and learning opportunities
  • Access to EAP services

About Us

Marriott International, Inc. is the world's leading global hospitality company, with more brands, more hotels, and more opportunities for associates to grow and succeed. We are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.

Our Culture

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.