
Senior Client Care Coordinator
4 days ago
Client Care Specialist
">We take pride in delivering exceptional client experiences and enhancing the lives of ageing adults and their families.
">Job Description
">As a Client Care Specialist, you will lead the overall client experience and coordinate with our office team effectively. Your responsibilities will include handling service enquiries, care consultations, client onboarding, reviews, and care management.
">This role requires prioritizing clients' interests while supporting business objectives.
">Key Responsibilities:
">- Developing and managing client goals, ensuring seamless communication with team members and clients.">
- Formalising agreements with clients and their families regarding care services and costs.">
- Documenting interactions with clients, family, or stakeholders, sharing relevant information with team members.">
- Meeting with clients and their families to discuss and review care plans.">
Requirements
">You will be based at Belmont, servicing the Newcastle area. Previous age care experience is an advantage. You must possess strong time management skills, be able to work under pressure, multitask, and have excellent written and verbal communication skills. A valid Australian Driver's License is required.
">What We Offer
">A dynamic and supportive work environment that values your contributions and growth opportunities.
">Why Choose Us
">Our organisation is dedicated to making a positive impact on the lives of ageing adults and their families.
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