Client Care Coordinator

2 weeks ago

Perth, Western Australia Invocare Full time

Use your compassionate nature to work with an empathetic team
- Work for a market leader with great benefits and a strong workplace culture

Join a team in unique environment using your customer service and administration skills in pet aftercare, where you will excel providing and delivering empathetic support to our clients to honor their pets.

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

Forming part of the wider InvoCare Brand, Lawnswood is a leading provider of pet cremation services in Australia with a national footprint. We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.

**Duties of a Client Care Coordinator**:

- Provide professional pet aftercare services with compassion and empathy
- Manage client enquiries across various platforms
- Coordinate information between client care, preparation, operation, and cremation teams for smooth service delivery
- Assist clients during viewings and collection of ashes with professional and empathy
- Prepare client viewing rooms and ensure its up to high standards
- Manage client payments across payment services like ZipPay, Afterpay and Vet Pay
- Ensure accurate and timely data entry of client and veterinary information

**About you**:

- Exceptional customer service skills, you're an effective and clear communicator
- Intermediate Microsoft suit experience
- Strong organissation skills and thrive in a clean and tidy environment
- An ability to handle deceased pets in a professional manner - when required
- Ability to effectively manage multiple tasks
- Maintain a positive and professional attitude whilst under pressure

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assistant Program
- We are a diverse workplace and equal opportunity employer

**How to Apply**:
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

  • Client Care Coordinator

    2 weeks ago

    Perth, Western Australia Invocare Full time

    ?? Client Care Coordinator – Pet Aftercare Services Be the heart of a compassionate brand supporting pet families through their journey of loss.Location: Lawnswood, BayswaterEmployment Type: Casual About Us At Lawnswood, part of the InvoCare Group, we honour the unconditional love pets bring to our lives.We provide respectful and professional pet aftercare...

  • Client Care Coordinator

    2 weeks ago

    Perth, Western Australia Invocare Full time

    **Client Care Coordinator - Pet Aftercare Services**Be the heart of a compassionate brand supporting pet families through their journey of loss.**Location**:Lawnswood, Bayswater**Employment Type**:Casual**About Us**At Lawnswood, part of the InvoCare Group, we honour the unconditional love pets bring to our lives. We provide respectful and professional pet...

  • Client Care Coordinator

    7 days ago

    Perth, Western Australia Invocare Full time

    Client Care Coordinator – Pet Aftercare ServicesBe the heart of a compassionate brand supporting pet families through their journey of loss.Location:Lawnswood, BayswaterEmployment Type:CasualAbout UsAt Lawnswood, part of the InvoCare Group, we honour the unconditional love pets bring to our lives. We provide respectful and professional pet aftercare...

  • Client Care Coordinator

    2 weeks ago

    Perth, Western Australia beBeeClient Full time $80,000 - $100,000

    **Job Overview**:","description": "As a Client Advocate, you will ensure that home care services are delivered in line with client needs and goals. You'll provide guidance and advocacy to clients under CHSP or HCP, requiring strong organizational skills and a collaborative approach.","keyResponsibilities": ["Case manage Echo's client care services, including...

  • Client Case Coordinator

    1 week ago

    Perth, Western Australia Aaquila Care Full time

    Our passion is people, both the participants and the people that support them. It is our goal to support our participants needs, aspirations and individual preferences, while ensuring choice and control is maintained within their lives.In this key role of **Client Case Coordinator**, you will work collaboratively with NDIS participants, primary service...

  • Client Care Coordinator

    2 weeks ago

    Perth, Western Australia Bowyer Psychology Full time $60,000 - $80,000 per year

    About UsBowyer Psychology is a well-established multidisciplinary psychology practice located in Mount Pleasant. We specialise inClinical PsychologyandClinical Neuropsychology, providing therapy and assessments for children, adolescents, adults, and families.Our team is compassionate, professional, and committed to delivering the highest standard of client...

  • Care Coordinator

    7 days ago

    Perth, Western Australia Auslands Care Full time

    **Position Title**:**Care Coordinator - Perth Office****About Auslands Care**:Auslands Care is a registered NDIS service provider dedicated to supporting individuals with disabilities, particularly those with complex needs. We provide high-quality, tailored services to help participants live fulfilling and independent lives. We're excited to offer an...

  • Client Care Coordinator

    2 weeks ago

    Perth, Western Australia Invocare Full time

    Join a team in unique environment using your customer service and administration skills in pet aftercare, where you will excel providing and delivering empathetic support to our clients to honour their pets.**Have you considered a career helping people and families through a difficult time in their life?**InvoCare is an industry leader within the funeral...

  • Client Care Coordinator

    1 week ago

    Perth, Western Australia Edenhills Lawnswood Pet Cremation Full time

    **Phone Support and Client Care****Part-Time role - 34 hours per week****Sunday to Thursday roster - equivalent to Full-time wages****Mon to Thur 8:00 - 4:00 pm and Sun 8:00 - 1:00 pm**Our Client Care team is growing and we are currently looking for a dedicated, compassionate animal lover looking to fulfil our clients' needs in pet aftercare support to our...

  • Client Care Coordinator

    1 week ago

    Perth, Western Australia Lawnswood Full time

    **Phone Support and Client Care****Part-Time role - 35 hours per week****Sunday to Thursday roster - Equivalent to Full-time wages****Mon to Thur 8:00 - 4:00 pm and Sun 8:00 - 1:00 pm**Our Client Care team is growing and we are currently looking for a dedicated, compassionate animal lover looking to fulfil our clients' needs in pet aftercare support to our...