Client Care Coordinator

1 week ago

Perth, Western Australia Invocare Full time

**Client Care Coordinator - Pet Aftercare Services**

Be the heart of a compassionate brand supporting pet families through their journey of loss.

**Location**:Lawnswood, Bayswater
**Employment Type**:Casual

**About Us**

At Lawnswood, part of the InvoCare Group, we honour the unconditional love pets bring to our lives. We provide respectful and professional pet aftercare services to grieving families. We're seeking a compassionate and detail-oriented **Client Care Coordinator**to join our Client Care Team and help us deliver our purpose with empathy and excellence.

**About the Role**

As a Client Care Coordinator, you'll be a key point of contact for pet families and veterinary clinics, ensuring a seamless and compassionate experience through every step of the pet aftercare process.

**Key Responsibilities**
- Coordinate pet viewings, ash collections, and client visits with professionalism
- Prepare pets and viewing rooms to company standards
- Liaise with internal teams to ensure smooth service delivery
- Manage client payments, including Zip Pay and Vet Pay
- Schedule and manage vet, home, and office collections
- Accurately process client and vet data and maintain records
- Assist with reporting, manifests, and travel logistics
- Uphold hygiene, safety, and presentation standards
- Attend team meetings and contribute to continuous improvement
- Support induction of new veterinary clinics and assist with client follow-ups

**What We're Looking For**
- Emotionally intelligent and compassionate individual
- Strong communication and customer service skills
- Physically capable of **lifting moderate weights (upto 20 kilos)**and standing for extended periods
- **Q Fever vaccinated (or willing to obtain)**:

- High attention to detail and ability to follow procedures
- Comfortable working in emotionally sensitive environments
- Ability to work independently and collaboratively

**Our Values - CARES**
- **Collaboration**- We respect one another and achieve more together
- **Accountability**- We act with integrity, honesty, and fairness
- **Responsiveness**- We put clients first, listening and acting to exceed expectations
- **Excellence**- We innovate and improve continuously
- **Safety**- We keep everyone safe, everywhere, every day

**Why Join Us?**
- Be part of a purpose-driven organisation
- Supportive and caring team culture
- Training and development opportunities
- Make a meaningful impact in people's lives

**Ready to make a difference?**

InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

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