Product Enablement Operations Lead

3 weeks ago

Brisbane, Queensland, Australia Squiz Full time
About the Role

Squiz is seeking a Product Enablement/Operations Lead to play a critical role in the success of our products. This role will focus on customer enablement, training, and documentation, with a unique blend of internal and external stakeholder engagement.

You will have the opportunity to work alongside talented professionals in an innovative and fast-paced environment, contributing to the creation of compelling digital experiences for a range of clients.

Key Responsibilities
  • Develop and lead our product enablement strategy, ensuring seamless customer experiences.
  • Lead and mentor a team of technical writers, instructional designers, and education and training specialists.
  • Oversee the creation and maintenance of in-product guidance, external documentation, and training materials.
  • Collaborate with partners to enhance their product knowledge and deliver value to their customers.
  • Identify and address knowledge gaps with product, sales, engineering, and customer success teams.
  • Implement best practices in product operations to streamline processes.
  • Measure and report on the impact of enablement initiatives.
Qualifications
  • Proven experience in product enablement or product operations roles within a SaaS organisation.
  • Strong leadership skills with the ability to build and mentor a high-performing team.
  • Excellent communication skills, both written and verbal.
  • Deep understanding of SaaS products and customer education best practices.
  • Strategic thinker with a data-driven approach to decision making.
About Squiz

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online.

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom, and Poland.

Come as you are - We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with 'why?' to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do.

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