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Process Improvement Specialist
2 months ago
We are seeking an experienced professional to join our dynamic Insurance Claims Operations team on a 6-Month Fixed Term Contract.
Key Responsibilities:- Develop and maintain claims handling processes and documentation.
- Administer access to claims process/procedure sites, ensuring alignment with user roles and responsibilities.
- Identify gaps in processes supporting Claims and lead proactive resolutions.
- Support Claims activities to assess upstream and downstream impacts effectively.
- Champion best practices in process documentation and communication, educating users on implementation.
- Evolve and improve the Claims Knowledge Centre in line with operational requirements.
- Certificate level qualification in process reengineering, business analysis, or business improvement OR 5 years in relevant roles.
- Proven track record in process development, documentation, and re-engineering.
- Exceptional time management and creative problem-solving abilities.
- Strong critical thinking skills in complex situations.
- Excellent relationship-building capabilities.
- Professional communication skills, both verbal and written, suitable for technical and non-technical audiences.
- Proficiency in Microsoft Office and Share Point design.
At RACQ, we are committed to creating a better future for Queenslanders. We are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members.
We offer a range of benefits, including financial benefits and discounts on a range of banking, assistance and insurance products, paid volunteer leave, payroll giving and volunteering for community events, and a range of flexible working and leave options.
We are committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.
