Process Improvement Specialist

1 month ago


Brisbane, Queensland, Australia Troocoo Full time
About the Role

We are seeking an experienced Process Improvement Specialist to join our collaborative team in higher education. The successful candidate will have a passion for driving efficiency and impactful change, with strong knowledge of Business Process Architecture and BPMN.

Our team is focused on enhancing work-integrated learning (WIL) processes using InPlace, a system for managing WIL activities. This is a unique opportunity to streamline operations and make a real difference in a dynamic, high-impact project environment.

Project Overview

Our team supports WIL programmes, which provide essential real-world experiences for students. The project aims to integrate InPlace with existing systems and enhance the end-user experience for students and industry partners.

The project addresses significant challenges around process inconsistencies, data quality, and system integration. As a Process Improvement Specialist, you will be responsible for designing, analysing, and implementing business processes to improve efficiency and user experience within a higher education context.

Key Responsibilities
  • Develop and refine Business Process Architecture, creating detailed process maps using BPMN.
  • Analyse existing processes to identify inefficiencies and areas for improvement.
  • Facilitate workshops and meetings to validate process flows and gather stakeholder feedback.
  • Provide training and support to staff on new processes and tools.
  • Collaborate with project team members to ensure alignment between process development and technological updates.
  • Monitor and assess the effectiveness of new processes, recommending further improvements as needed.
About You
  • Experience: Proven experience as a Process Improvement Specialist or in a similar role.
  • Skills: Strong knowledge of Business Process Architecture, BPMN, and process mapping tools.
  • Analytical: Excellent analytical and problem-solving skills.
  • Communication: Strong communication and interpersonal skills to engage effectively with stakeholders across the education sector.
  • Teamwork: Able to work both independently and collaboratively within a team.
Why Choose Troocoo?
  • Salary: £45,000 - £55,000 per annum, dependent on experience.
  • Quick & easy payroll submissions & weekly pay
  • Salary Sacrifice
  • Dedicated contractor experience team
  • Contractor events
  • Novated leasing
  • Exclusive benefits through Flare HR


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