Claims Specialist

7 days ago

Newcastle, New South Wales, Australia Suncorp Group Full time

Make a Real Impact in People's Lives

Suncorp Group is seeking a dedicated and compassionate Claims Advisor to join our team in Newcastle. As a Claims Advisor, you will play a crucial role in helping individuals who have suffered personal injuries, ensuring they receive their correct entitlements and get their lives back on track.

Key Responsibilities:

  • Empower Individuals: Manage a portfolio of Personal Injury Commercial Claims, ensuring injured workers receive their correct entitlements.
  • In-Depth Assessment: Obtain and meticulously review medical, financial, investigative, and rehabilitation reports to make accurate claim assessments.
  • Effective Resolution: Employ appropriate strategies to resolve claims cost-effectively while upholding the well-being of injured workers.
  • Collaborative Approach: Collaborate proactively with internal support and external stakeholders to ensure timely and proactive Case Management.
  • Exemplary Customer Service: Provide top-tier customer service to legislative authorities, employers, and injured workers by complying with legislation and maintaining efficiency in claim processing.

What We're Looking For:

  • Experience that Counts: Whether you have experience in Workers Compensation claims, portfolio claims management, or call center operations, we're looking for individuals who can deliver results.
  • Team Player: Join a strong, supportive team and demonstrate your track record of providing excellent customer service.
  • Effective Communication: Show exceptional listening and communication skills in a high-volume work environment. Build rapport with customers and demonstrate genuine compassion.
  • Negotiation Skills: Ability to interpret complex information and negotiate effectively with various stakeholders, including claimants, third-party providers, external bodies, and internal teams.
  • Resilience: Exhibit a high level of resilience and the ability to manage complex, sensitive, and challenging matters.

What We Offer:

  • Employee Discounts: Exclusive offers on various products and services, including insurance, banking, and retail.
  • Study Support: Encouragement and support for external learning and professional development.
  • Parental Leave: 20 weeks parental leave for eligible employees.
  • Wellness Initiatives: Discounts on health insurance and gym membership plans.

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