Quality Assurance and Audit Specialist
1 month ago
Job Title: Quality Assurance and Audit Officer
About the Role
We are seeking a highly skilled Quality Assurance and Audit Officer to join our Claims team. As a key member of our team, you will be responsible for ensuring the quality and integrity of our claims process.
Key Responsibilities
- Review and improve the claims process, including phone calls, claims outcomes, and communications, to identify deficiencies and recommend improvements.
- Examine customer experience and satisfaction of claims management, considering the voice of the customer and identifying opportunities for improvement.
- Ensure product integrity is reviewed and maintained, and live claims payments are reviewed to identify leakage and incorrect payments.
- Liaise with Claims Officers, Team Leaders, and training team members to reduce payments and claims errors.
Requirements
- At least 1 year's experience in insurance claims processing.
- Understanding of insurance processes and legislation.
- Strong communication skills, with the ability to have difficult conversations with peers as required.
- Great attention to detail and ability to quickly identify patterns.
What We Offer
We value optimism, caring, togetherness, reliability, and determination. We offer a range of benefits, including job flexibility, career growth, and a comprehensive paid parental leave scheme. We also offer regular annual and personal leave benefits, as well as volunteer leave and a comprehensive paid parental leave scheme.
Why Choose Us
We are a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Apply Today
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