Quality Assurance and Audit Specialist
3 weeks ago
Job Title: Quality Assurance and Audit Officer
About the Role
We are seeking a highly skilled Quality Assurance and Audit Officer to join our Claims team. As a Quality Assurance and Audit Officer, you will be responsible for ensuring the quality of our claims process, identifying areas for improvement, and implementing changes to enhance customer satisfaction and experience.
Key Responsibilities
- Review claims process, including phone calls, claims outcomes, and communications, to identify deficiencies and recommend improvements.
- Examine customer experience and satisfaction of claims management, considering the voice of the customer and identifying opportunities for improvement.
- Ensure product integrity is reviewed and maintained, and live claims payments are reviewed to identify leakage and incorrect payments.
- Liaise with Claims Officers, Team Leaders, and training team members to reduce payments and claims errors.
Requirements
- At least 1 year's experience in insurance claims processing.
- Understanding of insurance processes and legislation.
- Strong communication skills, with the ability to have difficult conversations with peers as required.
- Great attention to detail and ability to quickly identify patterns.
What We Offer
We value optimism, caring, togetherness, reliability, and determination. We offer a range of benefits, including job flexibility, career growth opportunities, and a comprehensive paid parental leave scheme. We also offer regular annual and personal leave benefits, volunteer leave, and a comprehensive paid parental leave scheme.
Why Choose Us
We are a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals. We share a global mission to look after travellers, at every step of their journey. We are committed to providing reliable, fast, flexible, and bespoke services for our customers and partners.
Apply Today
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