Quality Assurance and Audit Specialist
4 weeks ago
Unlock Your Career in Insurance
Cover-More Group is a global leader in travel insurance, and we're looking for a talented individual to join our team as a Quality Assurance and Audit Officer. As a key member of our Claims team, you'll play a crucial role in ensuring the quality and integrity of our claims process.
About the Role
- You'll be responsible for reviewing and improving our claims process, including phone calls, claims outcomes, and customer communications.
- You'll examine customer experience and satisfaction of claims management, considering the voice of the customer and identifying areas for improvement.
- You'll ensure product integrity is maintained and reviewed, and that payments are accurately documented and made within policy coverage.
- You'll reduce payments and claims errors by liaising with Claims Officers, Team Leaders, and training team members.
What We're Looking For
- At least 1 year's experience in insurance claims processing.
- An understanding of insurance processes and legislation.
- Strong communication skills and the ability to have difficult conversations with peers as required.
- Great attention to detail and the ability to quickly identify patterns.
Why Choose Us?
We value optimism, caring, togetherness, reliability, and determination. We offer a dynamic and supportive work environment, with opportunities for career growth and development. We're committed to providing a flexible and inclusive workplace, with a range of benefits and perks to support your well-being and career goals.
Join Our Team
We're a global company with a diverse and inclusive culture. We're passionate about making a difference in the lives of our customers and employees. If you're a motivated and talented individual who is passionate about insurance and quality assurance, we'd love to hear from you.
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