Quality Assurance and Audit Specialist

4 weeks ago


North Sydney Council, Australia Cover More Group Full time

Unlock Your Career in Insurance

Cover-More Group is a global leader in travel insurance, and we're looking for a talented individual to join our team as a Quality Assurance and Audit Officer. As a key member of our Claims team, you'll play a crucial role in ensuring the quality and integrity of our claims process.

About the Role

  • You'll be responsible for reviewing and improving our claims process, including phone calls, claims outcomes, and customer communications.
  • You'll examine customer experience and satisfaction of claims management, considering the voice of the customer and identifying areas for improvement.
  • You'll ensure product integrity is maintained and reviewed, and that payments are accurately documented and made within policy coverage.
  • You'll reduce payments and claims errors by liaising with Claims Officers, Team Leaders, and training team members.

What We're Looking For

  • At least 1 year's experience in insurance claims processing.
  • An understanding of insurance processes and legislation.
  • Strong communication skills and the ability to have difficult conversations with peers as required.
  • Great attention to detail and the ability to quickly identify patterns.

Why Choose Us?

We value optimism, caring, togetherness, reliability, and determination. We offer a dynamic and supportive work environment, with opportunities for career growth and development. We're committed to providing a flexible and inclusive workplace, with a range of benefits and perks to support your well-being and career goals.

Join Our Team

We're a global company with a diverse and inclusive culture. We're passionate about making a difference in the lives of our customers and employees. If you're a motivated and talented individual who is passionate about insurance and quality assurance, we'd love to hear from you.



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