Senior Fleet Solutions Consultant

1 week ago

Sydney, New South Wales, Australia SG Fleet Full time
About SG Fleet

We are a leading provider of fleet management and vehicle leasing solutions in Australia, the UK, and NZ. With a portfolio under management of $2.5 Billion and over 1200 employees, we offer a range of benefits to our staff.

  • Salary: $100,000 - $140,000 per annum
About the Role

The Senior Fleet Solutions Consultant is responsible for proactively managing a portfolio of customers through the delivery of outstanding customer service and demonstrating an understanding of the customers' needs.

This role manages a team of Fleet Managers to respond to and action customer fleet management requests and further seek opportunities to maximise business renewal and organic growth.

Main Responsibilities
  • Maintain strong customer relationships and understanding of client needs. Regularly review all customers fleet through effective reporting and seek opportunities to reduce costs through increased fleet optimisation. Manage ongoing customer retention.
  • Lead the team of Fleet Managers to proactively manage the portfolio of customers and deliver professional fleet management.
  • Drive a consistent safety and compliance focus with all internal and external stakeholders as part of SG Fleet's WHS obligations as a Fleet Services provider. This includes ensuring critical activities such as Due for Service, manufacturer recalls and driver safety bulletins are executed in a timely manner
  • Capture all business potential of clients and maximise client renewal while maximising margins. Seek to up sell additional products and services and introduce initiatives to the client that will add value to the relationship.
  • Take ownership of issue resolution ensuring contractual obligations and KPI's are measured, met and exceeded. Be the first point of escalation customer issue escalation both externally and internally.
  • Conduct a regular customer visit program, ensuring productive relationships are fostered and maintained with key decision makers.
  • Regularly review all customers fleet through effective reporting and seek opportunities to reduce costs through increased fleet optimisation. Manage ongoing customer retention.
  • Provide ongoing customer reporting as required. Oversee the preparation of and delivery customer reviews in line with SG Fleet standards and support the preparation of review information.
  • Demonstrate a fundamental knowledge of SG Fleet systems including Miles, Fleet intelligence and Booking intelligence, and support the training of Fleet Management team in these systems.

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