Korean/English Technical Support Specialist

4 weeks ago

Sydney, New South Wales, Australia REAL TIME AUSTRALIA Full time
Job Title: Korean/English Technical Support Specialist

Job Summary:

We are seeking a highly skilled and experienced Korean/English Technical Support Specialist to join our team at Real Time Australia. As a key member of our Global Technical Support team, you will be responsible for managing and resolving challenging issues for our partners and customers.

Key Responsibilities:

* Working with customers directly to manage and resolve challenging issues for the client's partners and customers.
* Strong analytical and troubleshooting ability in resolving technical cases created by customers looking for help to answer technical questions about the client software and platform.
* Good understanding of analyzing log files and standard debugging concepts.
* Gain an understanding of the ITSM platform and all core functionality.
* Analyze data with a view to isolate the potential cause of the issue.
* Ability to work with high-value customer administrators and developers and accomplish personal and group goals.
* Some familiarity in incident, problem, and change management as well as knowledgebase management, defect, and escalation management.

Requirements:

* Fluent in both Korean and English (written and verbal), and previously worked in a cross-skilled role providing English and Korean Support.
* Strong Application Support/Front-end/Web support experience (preferably web-based products or e-commerce) and strong ability to troubleshoot difficult technical issues.
* Worked with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML.
* Familiarity working with Java or similar backend programming languages.
* Good understanding of ITSM practices.

What We Offer:

* An exciting and innovative tech culture.
* State-of-the-art facilities.
* Very supportive and collaborative environment.
* Strong growth projectory.
* The opportunity for perm conversion.

Requirements:

* Must be local to Sydney.
* Must be Perm Residents or Citizens (for Perm conversion).

Apply Now:

If you are a highly skilled and experienced Korean/English Technical Support Specialist looking for a new challenge, please submit your application today.

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