Business Development Manager

3 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $125,000
Drive Customer Satisfaction and Growth

Sydney or Hybrid: We seek a driven professional to own client relationships, driving retention, renewals, and growth through proactive success strategies and trusted advisorship.

About the Role

This permanent full-time role is based in Sydney with flexible work-life balance arrangements. You'll manage account portfolios for retention and customer satisfaction, build strong client relationships and anticipate needs, drive adoption of solutions through strategic success initiatives, collaborate with Sales and Product teams for seamless onboarding and support, identify upsell and cross-sell opportunities and partner with BDMs for deal closure, monitor customer health and proactively resolve issues, gather client insights to inform product development and innovation.

Key Responsibilities:

  • Manage account portfolios for retention and customer satisfaction.
  • Build strong client relationships and anticipate needs.
  • Drive adoption of solutions through strategic success initiatives.
  • Collaborate with Sales and Product teams for seamless onboarding and support.
  • Identify upsell and cross-sell opportunities and partner with BDMs for deal closure.
  • Monitor customer health and proactively resolve issues.
  • Gather client insights to inform product development and innovation.

Requirements:

  • Proven experience in account management, customer success, or relationship management.
  • Background in financial crime compliance, fraud, or identity solutions (desirable).
  • Experience with SaaS/technology solutions and CRM tools (Salesforce preferred).
  • Strong communication, presentation, and problem-solving skills.
  • A team player mindset with a results-driven approach.

Benefits and Culture:

  • Work with an inclusive global company valuing flexibility, wellbeing, and career development.
  • Discounted Health plan rate and Optical Assistance.
  • Life insurance and income protection.
  • Option to buy additional Annual Leave days.
  • Employee Assistance Program.
  • Flexible working arrangements.
  • Benefits for you and your family.
  • Access to learning and development resources.

Learn more about our values and how we work here

Customer Success Manager will be responsible for managing multiple client accounts and developing tailored solutions to drive business growth and improve customer satisfaction.

For this role, we are looking for someone who has a strong background in account management, customer success, or relationship management, preferably with experience in the financial services industry.

As a Customer Success Manager, you will have the opportunity to work closely with cross-functional teams, including Sales and Product, to deliver exceptional customer experiences and drive business growth.

Our company offers a comprehensive benefits package, including discounted health insurance, life insurance, and access to learning and development resources.

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