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Desktop Support Specialist

2 months ago

Brisbane, Queensland, Australia HiTech Group Full time
Desktop Support Specialist

As a Desktop Support Specialist with the HiTech Group, you will be responsible for providing second-level support for systems and production environments. This will involve collaborating with other IT resolver groups to complete incident tickets and service requests.

The successful candidate will have experience in supporting operating environments such as Active Directory, Win10/11 laptops, and workstations, M365, Azure Virtual Desktops and iOS. Proven experience in a technical support role, supporting large numbers of users nationally, is also required.

Key Responsibilities:

  • Providing second-level support for systems and production environments.
  • Collaborating with other IT resolver groups to complete incident tickets and service requests.
  • Taking ownership of customer issues and requests by proactively managing a positive client experience and ensuring results are communicated to the client clearly.

Requirements:

  • Experience supporting operating environments such as Active Directory, Win10/11 laptops, and workstations, M365, Azure Virtual Desktops and iOS.
  • Proven experience in a technical support role, supporting large numbers of users nationally.
  • Exposure in M365 Power apps, Intune, Netskope, and Video Conferencing is highly desirable.
  • Ability to effectively utilise Ivanti or similar IT Service Management tools.