Professional Services Consultant

2 months ago

Sydney, New South Wales, Australia Mediaocean Full time

Mediaocean is a leading technology company that empowers brands and agencies to deliver impactful omnichannel marketing experiences. With over $200 billion in annualized ad spend running through its software products, Mediaocean deploys AI and automation to optimize investments and outcomes. The company's advertising infrastructure and ad tech tools are used by more than 100,000 people across the globe. Mediaocean owns and operates Prisma, the industry's trusted system of record for media management and finance, Flashtalking, the world's largest independent ad server and creative personalization platform, as well as Protected Media, the MRC-accredited ad verification solution for brand safety and fraud detection. Visit our website for more information.

Job Responsibilities:
  • The Professional Services Consultant is responsible for professional services engagements with our clients and partners, including implementations, training, conversions, data setup and other billable services. Through needs assessment and detailed project planning, the Professional Services Consultant will develop strong business partnerships with customers by functioning as a system expert, successfully onboarding clients and completing projects on-time and within budget.
  • Implement a coordinated project plan to manage successful client implementations and other professional service engagements across the Mediaocean platform suite.
  • Participate in thorough needs assessments and requirements gathering activities.
  • Track projects and provide regular internal and external status updates highlighting accomplishments and risks.
  • Work directly with key client leads to provide expertise around software configuration.
  • Work closely with the Customer Success and Customer Experience teams to ensure a smooth transition from implementation to feature adoption and utilization.
  • Escalated application support in accordance with internal guidelines and policies for the Mediaocean platform suite.
  • Maintain a comprehensive understanding of in-progress product development, product vision and Mediaocean direction.
  • Participate in internal UAT activities as required.
  • Maintain a good knowledge of the media/advertising industry and trends within the industry.
Requirements:
  • 2+ years of experience supporting finance teams, consulting or implementing financial systems.
  • A degree in Accounting, Business or related field, preferably with courses in Systems Analysis and/or Project Management.
  • Sound project planning and administration skills and ability to multi-task.
  • Proven ability to meet and exceed service standards and KPIs.
  • Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy.
  • Strong customer service focus.
  • Strong research and analytical skills.
  • Excellent written and verbal communication skills; excellent presentation skills.
  • Proficiency with Excel and PowerPoint.
  • Prior experience with media agency systems or related software/applications would be desirable.
  • Experience working with Product and QA to troubleshoot, test and improve products would be desirable.
Why Mediaocean:
  • Employee assistance program – flexible working options to choose from: Full-time office / hybrid (office/home split) / full remote working.
  • Summer Fridays (during daylight saving period).
  • Stocked office pantry and fridge.
  • Regular team bonding activities.
  • International mentorship program.
  • International buddy program – assigned during onboarding.
  • Thorough onboarding plan and training.
  • LinkedIn learning subscription.
  • Headspace Meditation App.

We value diversity and inclusion in the workplace and encourage applicants from all backgrounds to apply.

  • Professional Services Consultant

    4 weeks ago

    Sydney, New South Wales, Australia ReadyTech Full time

    About ReadyTechReadyTech is a mission-critical software company that empowers communities to thrive. We re-imagine, design, develop, and deliver technology to solve diverse problems for our customers.Job DescriptionWe are seeking a Professional Services Consultant to demonstrate and articulate solutions to complex business problems for our existing customers...

  • Professional Services Consultant

    3 weeks ago

    Sydney, New South Wales, Australia NICE Full time

    At NICE, we're driven by a passion for innovation and a commitment to excellence. We're seeking a talented Professional Services Consultant to join our team and help us deliver exceptional customer experiences.Key Responsibilities:Engage with customers in a consultative capacity to understand their needs and provide tailored solutions.Provide technical...

  • Professional Services Consultant

    4 weeks ago

    Sydney, New South Wales, Australia Earnix Full time

    Transform the Insurance Industry with EarnixAs a Professional Services Consultant at Earnix, you will play a key role in leading the implementation of cutting-edge analytics projects with top insurance companies and banks worldwide. Your expertise will drive strategic business decisions and software development activities.Key Responsibilities:Support data...

  • Professional Services Consultant

    1 month ago

    Sydney, New South Wales, Australia Earnix Full time

    Transform the Insurance Industry with Your ExpertiseAt Earnix, we're on a mission to revolutionize the insurance industry with cutting-edge analytics. As a Professional Services Consultant, you'll play a crucial role in leading the implementation of innovative projects with top insurance companies and banks worldwide.Key Responsibilities:Support data...

  • Professional Services Consultant

    3 weeks ago

    Sydney, New South Wales, Australia PageUp Full time

    At PageUp, we're passionate about connecting people to great careers. Our powerful platform enables our customers to optimize every step of the talent management lifecycle, ensuring everyone can reach their full potential.The Professional Services team is a close-knit, collaborative, and supportive group of consultants who deliver implementation projects to...

  • Professional Services Consultant

    2 months ago

    Sydney, New South Wales, Australia Mediaocean Full time

    About the RoleMediaocean is seeking a highly skilled Associate Professional Services Consultant to join our team. As a key member of our professional services team, you will be responsible for delivering exceptional client experiences through successful implementations, training, and conversions.Key ResponsibilitiesDevelop and execute comprehensive project...

  • Professional Services Consultant

    1 month ago

    Sydney, New South Wales, Australia ReadyTech Full time

    About ReadyTechMaking a meaningful difference with mission-critical software that empowers communities to thrive.We re-imagine, design, develop and deliver technology to solve our customer's diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.Job DescriptionAs a Professional Services Consultant, you will...

  • Professional Services Consultant

    4 weeks ago

    Sydney, New South Wales, Australia NICE Full time

    About the RoleWe're seeking a highly skilled Professional Services Engineer to join our team at NICE. As a customer-facing, billable position, you'll engage with clients in a consultative capacity, providing specialized expertise around NICE products and contact center industry topics.Key ResponsibilitiesManage customer expectations and satisfaction,...

  • Professional Services Consultant

    2 months ago

    Sydney, New South Wales, Australia PageUp Full time

    About PageUpAt PageUp, we're passionate about connecting people to great careers. Our powerful platform enables our customers to optimise every step of the talent management lifecycle so that everyone can reach their full potential.The RoleYou will be joining a close-knit, collaborative and supportive Professional Services team. The consultants within this...

  • Professional Services Consultant

    4 weeks ago

    Sydney, New South Wales, Australia Earnix Full time

    Transform the Insurance Industry with Your ExpertiseAt Earnix, we're on a mission to revolutionize the insurance industry with cutting-edge analytics. As a Professional Services Consultant, you'll play a crucial role in leading the implementation of innovative projects with top insurance companies and banks worldwide.Your Key Responsibilities:Support data...

  • Claims Service Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Tal Services Limited Full time

    About the OpportunityWe are seeking a Claims Service Consultant to join our team at Tal Services Limited. As a Claims Service Consultant, you will be responsible for supporting customers through claims lodgement and information gathering in order to assess claims.Key ResponsibilitiesPerform claims administrative tasks in support of the Claims Consultants,...

  • Claims Service Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Tal Services Limited Full time

    About the OpportunityWe are seeking a skilled Claims Service Consultant to join our team at Tal Services Limited. In this role, you will be responsible for supporting customers through claims lodgement and information gathering in order to assess claims.Key ResponsibilitiesPerform claims administrative tasks in support of the Claims Consultants, with...

  • Claims Service Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Tal Services Limited Full time

    About the OpportunityWe are seeking a Claims Service Consultant to join our team at Tal Services Limited. In this role, you will be responsible for supporting customers through claims lodgement and information gathering in order to assess claims.Key ResponsibilitiesPerform claims administrative tasks in support of the Claims Consultants, with accuracy and...

  • Professional Sales Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Programmed Full time

    About the Role:We are seeking an experienced sales professional to join our team as a Recruitment Consultant. As a key member of our professional services division, you will be responsible for leveraging your skills and knowledge to drive business growth and development.Key Responsibilities:Develop new business opportunities through phone and onsite...

  • Claims Service Consultant Liability Expert

    2 weeks ago

    Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Claims Service Consultant Liability - Key ResponsibilitiesThe role of a Claims Service Consultant Liability is to manage a complex portfolio of claims arising from Public and Product Liability policies in a timely and cost-effective manner with a focus on personal injury.Key responsibilities include:Making policy coverage decisions, assessing allegations of...

  • Senior Consultant

    3 weeks ago

    Sydney, New South Wales, Australia CrowdStrike Australia Pty Limited Full time

    About the Role:CrowdStrike is seeking a seasoned Senior Consultant to join our LogScale NGSIEM Professional Services team. As a trusted advisor, you will work closely with customers to deliver best-in-class delivery and integration services, leveraging your expertise in log management, SIEM, and SOAR solutions. Your passion for customer success and technical...

  • Services Consulting Manager

    3 weeks ago

    Sydney, New South Wales, Australia Civica Full time

    About the RoleCivica is seeking a highly skilled and experienced Services Consulting Manager to join our team. As a key member of our consulting team, you will be responsible for overseeing client engagements, developing comprehensive strategies, and ensuring the successful delivery of our consulting services.Key ResponsibilitiesDevelop and maintain strong...

  • Pharmacist - Professional Services

    2 months ago

    Sydney, New South Wales, Australia Raven's Recruitment Full time

    Professional Services Pharmacist OpportunityWe are seeking a highly skilled and motivated Pharmacist to join our team in Adelaide. As a Professional Services Pharmacist, you will be responsible for providing a range of services including vaccinations, sleep apnoea consultations, and patient counselling.About the RoleWork in a patient-centred,...

  • Pharmacist - Professional Services

    1 month ago

    Sydney, New South Wales, Australia Raven's Recruitment Full time

    Job Title: Professional Services PharmacistWe are seeking a highly skilled and motivated Pharmacist to join our team in a professional services role.About the RoleThis is a full-time position that offers a great work-life balance, with a rotating roster that guarantees a full weekend off each month.As a Professional Services Pharmacist, you will be...

  • Professional Services Consultant

    4 weeks ago

    Sydney, New South Wales, Australia NICE Full time

    About the RoleThis is a Professional Services Engineer position with NICE, a leading company in the AU market. The role offers a unique opportunity to join a rapidly growing team and contribute to the success of the organization.Key ResponsibilitiesProvide technical configuration and programming as required.Develop process, data, and object modeling in...