Leading Business Operations Specialist

1 month ago


Melbourne, Victoria, Australia Talent International Full time

**About the Company:** One of Australia's largest financial services companies offers a unique opportunity for an experienced Senior Business Analyst to join their team.

Job Title: Leading Business Operations Specialist

The role is crucial in supporting CPS230 compliance across the company's Australia Retail and Australia Commercial Divisions.

Key Responsibilities:

  • Develop stakeholder engagement strategies, facilitate workshops, and create templates and deliverables for CPS230 compliance.
  • Organise and conduct workshops to identify critical operations, dependencies, disruption scenarios, tolerances, and BCP data points.
  • Document workshop outcomes, data analysis, and reviews; develop supporting procedures and frameworks; and engage with stakeholders across the organisation.
  • Assist in implementing operational changes required to support CPS230 compliance.
  • Collaborate with business units, divisions, and enablement functions to identify opportunities for efficiencies across the Group.
  • Support guidance and awareness sessions on the CPS230 Standard and operational resilience methodology, including the framework, policy, and procedures.

Must-Have Knowledge, Skills, and Experience:

  • At least 5 years of experience in a similar role.
  • Working knowledge of CPS230, business continuity, and operational resilience practices.
  • Proficiency in the following competencies:
    • Solution Analysis and Validation
    • Business Analysis Planning and Monitoring
    • Process Modelling, Customer Journey Mapping, and Human-Centred Design
    • Requirements Elicitation and Documentation
    • Requirements Management
    • Benefits Management
  • Demonstrated ability to undertake qualitative, quantitative, and desktop research to uncover actionable insights and identify new opportunities.
  • Strong customer service experience (internal or external).
  • Proven experience working in a team environment with shared objectives.

Estimated Salary: AU$120,000 - AU$150,000 per annum, depending on experience.



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