Leading Business Operations Specialist
19 hours ago
**About the Company:** One of Australia's largest financial services companies offers a unique opportunity for an experienced Senior Business Analyst to join their team.
Job Title: Leading Business Operations Specialist
The role is crucial in supporting CPS230 compliance across the company's Australia Retail and Australia Commercial Divisions.
Key Responsibilities:
- Develop stakeholder engagement strategies, facilitate workshops, and create templates and deliverables for CPS230 compliance.
- Organise and conduct workshops to identify critical operations, dependencies, disruption scenarios, tolerances, and BCP data points.
- Document workshop outcomes, data analysis, and reviews; develop supporting procedures and frameworks; and engage with stakeholders across the organisation.
- Assist in implementing operational changes required to support CPS230 compliance.
- Collaborate with business units, divisions, and enablement functions to identify opportunities for efficiencies across the Group.
- Support guidance and awareness sessions on the CPS230 Standard and operational resilience methodology, including the framework, policy, and procedures.
Must-Have Knowledge, Skills, and Experience:
- At least 5 years of experience in a similar role.
- Working knowledge of CPS230, business continuity, and operational resilience practices.
- Proficiency in the following competencies:
- Solution Analysis and Validation
- Business Analysis Planning and Monitoring
- Process Modelling, Customer Journey Mapping, and Human-Centred Design
- Requirements Elicitation and Documentation
- Requirements Management
- Benefits Management
- Demonstrated ability to undertake qualitative, quantitative, and desktop research to uncover actionable insights and identify new opportunities.
- Strong customer service experience (internal or external).
- Proven experience working in a team environment with shared objectives.
Estimated Salary: AU$120,000 - AU$150,000 per annum, depending on experience.
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