Cybersecurity Client Success Strategist

1 day ago

Melbourne, Victoria, Australia beBeeCybersecurity Full time
Client Success Strategist Role

This role plays a pivotal part in supporting clients by providing in-depth analysis and insights. The Client Success Strategist will work closely with the team, conducting quarterly review sessions with clients, dissecting monthly reports, and building trend analyses to offer a comprehensive outlook on both the previous and upcoming 90-day periods.

Key Responsibilities:
  • Conduct thorough client reviews, analyzing monthly reports to extract and present trends and insights
  • Develop a 90-day retrospective and future-focused assessment, providing strategic recommendations to enhance clients' security posture
  • Identify opportunities to expand service offerings, collaborating closely with the sales team to scope these enhancements for delivery
  • Act as a primary point of contact for technical escalations, ensuring efficient and effective resolution of client queries
Required Skills and Qualifications:
  • Strong foundation in IT and cybersecurity, with experience in SOC environments, networking, or infrastructure
  • Proficiency in security tools, with the ability to interpret and translate technical data for clients
  • Experience in delivering client support, with a focus on analyzing and communicating complex information clearly and effectively
Benefits:
  • Collaborative and growth-oriented culture with opportunities for career development
  • Hybrid working environment, with some in-office presence expected
  • Competitive salary package with pathways for advancement
About Us:

We are a company committed to delivering exceptional client experiences. Our team thrives in an inclusive and dynamic environment where each client relationship is valued.

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