Cloud Security Strategist

We are seeking a skilled Cloud Security Strategist to join our team. In this role, you will play a critical part in shaping the experience of our customers as they onboard and adopt our cloud security platform.

As a Cloud Security Strategist, you will partner closely with customers to understand their business goals, cybersecurity strategies, and risk postures. You will devise value realization plans that help customers navigate their adoption and operationalization journey with our platform, ensuring a smooth and expedient path to deriving full value from our solution.

You will also partner across our organization to advocate for customers, working with sales teams, product management, support, and engineering to ensure a joined-up experience across all aspects of the customer relationship.

• Develop value realization plans that outline how platform adoption will address customers' cybersecurity requirements and drive positive business outcomes.
• Drive adoption through alignment of product capabilities with customer desired outcomes, demonstrating innovation, and integration with other aspects of customers' cybersecurity landscapes.
• Utilize cybersecurity domain expertise to articulate our value to customers and map solutions to their business objectives and desired outcomes.
• Build relationships with customer senior stakeholders, speaking on a frequent cadence to strengthen relationships while uncovering new opportunities to add value.
• Conduct quarterly business reviews to document success to date, review adoption and usage metrics, align on executive priorities, provide adoption and usage recommendations, and review product roadmaps.
• Partner with customers to implement and operationalize their cloud security change management, governance, and skills programs, as they pertain to implementation of our platform.
• Establish an ongoing cadence of communication with customers across all required levels, from technical users to the C-suite.
• Recommend solutions to changing client requirements and roadblocks to adoption, assessing risks and benefits of possible approaches.
• Monitor key performance metrics such as customer satisfaction (NPS score), referenceability, renewal likelihood, adoption maturity, upsell/cross-sell opportunities, and customer engagement.
• Identify root causes of any customer dissatisfaction or blockers to adoption and work with the extended account team to formulate and implement corrective action plans.

• 5+ years of customer success management experience, ideally working with enterprise customers to drive adoption of a technical platform or solution.
• Customer-centric and proactive team player with empathy to drive customer loyalty and adoption.
• Successful track record working in and navigating large enterprise environments, building trusted relationships at all levels in the organization.
• Successful track record of driving product adoption and expansion through understanding the customer's current situation and desired business outcomes.
• Experience of building business-aligned cloud and cybersecurity programs.
• Able to thrive in a fast-paced start-up environment.
• Exceptional follow-through with the ability to manage and drive simultaneous and competing customer requests.
• Domain knowledge in data protection, security operations, threat, risk, or identity management; technical pre/post sales experience is ideal.
• Strong appreciation of technology in cloud operations and cybersecurity space; preferred skills include security and networking technologies, particularly in hybrid or cloud environments.
• Ability to travel 5-10%.

• Bachelor's Degree