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Client Services Leadership Position

3 weeks ago

Ipswich, South Dakota, Australia beBeeDisability Full time $90,000 - $105,000
Job Title: Client Services Manager Ipswich

We are seeking a dynamic and experienced professional to lead our Disability Services division. This pivotal role involves overseeing the delivery of support services across multiple sites, ensuring alignment with NDIS requirements.

About The Role

This leadership position is responsible for driving a culture of continuous improvement and excellence in service delivery. You will work collaboratively with various departments to ensure efficient and cohesive service delivery.

Key Responsibilities
  • Oversee client support services across multiple sites, ensuring alignment with client goals and NDIS requirements.
  • Mentor and support your team, fostering a positive culture.
  • Ensure accurate service agreements, monitor financial performance, and take corrective actions to meet budget goals.
  • Lead audits and continuous improvement to ensure services consistently meet NDIS standards.
  • Build strong relationships with clients, families, carers, and stakeholders.
  • Work closely with HR, Rostering, and other departments to ensure efficient and cohesive service delivery.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A Certificate IV in Disability, Community Services, or a related field, or at least 3 years of experience in Disability Services.
  • Knowledge of the disability sector, including NDIS funding and compliance.
  • Leadership experience with the ability to coach and mentor.
  • Excellent communication, organisational, and negotiation skills.
  • Proficiency in client management systems and Microsoft Office Suite.
Benefits
  • Pay rates from $51.00 – $53.31 (SCHAD's Award Level 5)
  • Ongoing training and leadership development opportunities
  • Clear career progression through succession planning
  • Fitness Passport access for you and your family
  • Salary packaging + meal/entertainment card (if eligible)
  • Birthday leave to celebrate you