Implementation Manager for Software Projects

3 weeks ago

Newcastle, New South Wales, Australia Avetta Full time

SUMMARY

Avetta's Supply Chain Risk & Compliance SaaS platform connects leading organizations with qualified suppliers, contractors, and vendors. We provide unparalleled visibility to companies through cloud-based technology and human insights, enhancing supply chain risk and compliance. Our subscription-based software is utilized by over 100,000 active customers across more than 100 countries and various industries.

The Technical Project Implementation Manager will oversee, mentor, and guide the implementation team in relation to technology-driven software solutions and product deployments. This role will focus on driving process enhancements, generating documentation, and serving as a resource for the implementation team when technical expertise is needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Offer technical guidance and expertise to the Implementation Team.
  • Coordinate global resources and collaborate with Regional Project Managers for account implementations with a worldwide presence.
  • Act as a Subject Matter Expert: Provide leadership on technology-related solutions configuration, integration, and implementation.
  • Client Consultation: Collect and comprehend client requirements in a consultative manner, offering solution recommendations aligned with client business needs and Avetta's best practice use cases.
  • Key Department Functions: The Technical Project Implementation Manager should be proficient in the following areas:
    • Software Project Management
    • Software Implementations
    • Software Configuration and Integrations
    • Schedule Management
    • Change Management
    • Requirements Definition and Documentation
    • User Acceptance Testing
    • Project Coordination across Departments
    • Technical Expertise in the Following: SOAP, API, Custom Integrations, Analytics
  • Provide key reporting and metrics related to technical projects and activities.
  • Mentor and guide the development of team members.
  • Serve as a client-facing resource for managing and defining technical needs and requirements.
  • Lead initiatives around process improvement, best practices, and standardization.
  • Act as a representative for the Implementation Team across various departments concerning technical projects.
  • Support and develop key departmental initiatives.
  • Exhibit strong communication skills, effectively interfacing with all levels of management.
  • Collaborate with teams within the department, including Implementation, Operations Management, Software Configuration and Quality Assurance, Worker Management, IT Operations, Dev/Ops, and Product Management.

MINIMUM QUALIFICATIONS:

  • 3-5 years of experience in a client-facing role implementing strategic accounts for a comparable SaaS product.
  • Preferred: University graduate with a degree in a technical field.
  • Knowledge in:
    • Project Management
    • SaaS (Software as a Service)
    • Client Management
    • Ticket Creation Systems (e.g., JIRA/Confluence)
    • Agile Methodology (Kanban, Scrum)
    • API/Integration Methodologies

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