Leadership Role in Retail Operations
2 days ago
The Australian National Maritime Museum seeks an experienced professional to lead retail operations in a dynamic environment.
About the Leadership Position
This leadership role oversees day-to-day retail activities, including stock management, merchandising, and customer service. The successful candidate will develop and implement strategies to increase sales, enhance visitor experience, and drive commercial outcomes.
Key Responsibilities
- Lead efficient operation of retail and online store, ensuring high standards in sales, customer service, and financial procedures.
- Manage customer enquiries and complaints with professionalism and diplomacy, ensuring a positive visitor experience.
- Provide direction, training, and performance feedback to retail staff, building capability through coaching in sales techniques, customer service, and product knowledge.
- Develop and implement strategies to increase in-store and online sales, including promotions, bundling offers, and targeted customer engagement initiatives.
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