Operations Manager
1 week ago
Customer Experience | Atlassian | Full-Time
We are seeking a seasoned Operations Manager to lead our Research Operations team. In this role, you will report to the Research Services Manager and oversee a team of operations specialists focused on delivering high-quality research services. Your end-to-end accountability will encompass research participant recruitment, vendor and budget management, insights knowledge management, research learning and development services, and more. You will collaborate with Data and Insights teams and multiple teams across the company to drive business outcomes.
Atlassian's mission is to empower teams worldwide. As an Operations Manager, you will lead the efficient operations for scaling research services that inform our mission and feed the design, strategy, and development of our products and platforms. You will join a talented team dedicated to improving our research craft and helping Atlassian build better experiences for our customers.
Key Responsibilities:
- Develop and implement operational strategies to improve and scale efficient, compliant research services for Atlassian.
- Lead and develop a high-performing team of operations specialists.
- Establish strategic relationships with Data & Insights teams, third-party vendors, and internal customers to understand and implement service delivery best practices.
- Partner with teams such as engineering, data science, design, and product management to optimize practices for customer understanding across the business.
- Ensure the quality of services provided to the organization, including defining success metrics, measurement, and performance tracking, and informing continuous service delivery improvement strategies.
- Provide operations thought leadership and help develop business-oriented research services.
Requirements:
- You will bring 8+ years of hands-on experience leading operational process improvements in complex or enterprise-level software environments.
- You will have 2+ years of experience managing teams of 4 or more.
- We will look for proven experience influencing service delivery outcomes and driving measurable and successful change across organizational boundaries through clear and compelling communication of operational strategy and metrics.
- You will be comfortable structuring and coaching others to work through open-ended business questions through operations.
- You will have experience building trusted advisor relationships with senior business partners.
It's a plus if you have:
Expertise in research operations, including participant recruitment, vendor and budget management, knowledge management, and research capability development to drive business outcomes that are measurable and impactful.
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