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Operations Manager
2 months ago
Job Summary:
Amazon is seeking an experienced Operations Supervisor to support the Operations Shift Manager in driving innovation and execution in transportation networks. As a key member of the team, you will be responsible for motivating a team of individuals to meet targets and productivity expectations in line with company goals.
Key Responsibilities:
- Support the development of a strong culture of health and safety practices and initiatives through compliance with legislation and policy.
- Assist in the daily management of department duties, including tracking attendance and workflow.
- Deputize for the Operations Shift Manager as required and carry out debriefs of all staff.
- Ensure accurate and complete paperwork is completed and duties are carried out in accordance with Standard Operating Procedures (SOPs).
- Assign work to staff as required to support the workflow and daily metrics.
- Support the Operations Shift Manager in ensuring sufficient resourcing for the function, including call-outs for training needs, absence, and performance management.
- Assist with the training of new associates to ensure they have the necessary knowledge to carry out tasks required.
- Assist the Operations Shift Manager in tracking, trending, and reporting of departmental metrics.
- Assist the Operations Shift Manager in analyzing and understanding the reasons behind success and failure in meeting departmental and Delivery Station goals.
- Track and report hours and schedules for Associates.
- Follow up and solve process-related area issues as required.
- Ensure equipment defect reporting is completed to a high standard.
Requirements:
- Experience managing teams and planning, performance metrics, and process improvement.
- Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- Experience in logistics and data analysis is preferred.
Amazon's Commitment to Diversity and Inclusion:
Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
