Guest Experience Manager

7 days ago

Brisbane, Queensland, Australia beBeeHospitality Full time $60,000 - $90,000
Front Office Lead

The Sebel Maroochydore offers a unique blend of comfort and relaxation, situated on the beach with breathtaking views of the Pacific Ocean. With its contemporary two-bedroom apartment style suites, hotel pool, sauna, and rooftop barbecue area, this property caters to a wide range of travelers.

As the Front Office Lead, your responsibility is to craft unforgettable experiences throughout the guest journey, from check-in to check-out. Your leadership will inspire and guide your Front Office team, ensuring the hotel operates seamlessly. Your unique combination of enthusiasm and creativity will transform each day at the hotel into an engaging spectacle that never fails to leave guests in awe.

Key Responsibilities:

  • Lead the front office's day-to-day operations with expertise
  • Nurture growth and skill-building in a supportive atmosphere
  • Collaborate with guests to find solutions for any challenges
  • Contribute to roster planning and preparation
  • Embrace authenticity and let your unique self-shine in every shift

Requirements:

  • A background in Hotel Operations, ideal for someone eager to take the next stride towards a leadership position
  • Knowledge of Sihot PMS is advantageous but not essential
  • Ability to multitask and thrive under pressure, fueled by epic organizational and time management skills
  • Masterful in the art of communication, both written and spoken
  • Capable of embracing a flexible rotating schedule

Accor Benefits:

  • ALL Heartist Membership - Take advantage of discounts worldwide
  • Family & Friends Discounts - Available on a range of accommodation and services
  • Accor Live Limitless (ALL) Loyalty Program - Earn status and reward points worldwide
  • Learn Your Way - Support your career development with access to Accor's training platforms
  • Build Your Network - Grow your hospitality network worldwide
  • Worldwide Opportunities - Join a world-leading hotel operator with limitless opportunities

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

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